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Helpers: How do you convert credit into a goodybag?

Started by: hazel22
On: 21/10/2014 | 18:54
Replies: 30
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by: hazel22
former giff-staffer

on: 21/10/2014 | 18:54

Good Evening, 

 

As part of the Help Video series, this month, after looking at the top questions we've been getting, we'll be looking at doing a guide on how to convert your credit into a goodybag, on a PC and a mobile. 

 

Tomorrow I'll be writing the script for the lovely ZoeAwesome and it would be great if you could help us make this video as useful and informative as possible. 

 

Therefore - Helpers, can you below map out how you convert credit into a goodybag, in the way you'd explain to someone having trouble. 

 

Or give us pieces of advice or tips around this subject that you've noticed trips members up, or that they need to know. 

 

Thanks in advance for continuing to help Members. 

4th April 2011 - 5th June 2015
Message 1 of 31
by: djbonner07
on: 21/10/2014 | 19:00
@hazel22

I use this guide >>

• Make Sure Your 3G / Internet Connection Is Turned Off Until You've Received Your Goodybag •


Blackberry User? ( if you want the Blackberry Plan/Goodybag with the add-on, See here ➜ https://giffgaff.com/buy/blackberry-plan

Otherwise : (Continue Below) >>>

• How To Exchange Your Credit To A Goodybag/Gigabag •

⬜ 1, Go to > My Giffgaff
⬜ 2, Press > Top up
⬜ 3, Press > Select on the goodybags /gigabag icon
⬜ 4, Press > Select on the goodybag / gigabag you want

⬜ 5, On the next page, press > Continue
⬜ 6, Then press > Exchange Airtime Credit OR To pay by debit card put your security code in

>> CLICK PLACE ORDER <<



⬜ Review your basket and click on 'Continue' then click on 'Confirm Order'
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Message 2 of 31
by: figment_uk
on: 21/10/2014 | 19:04 edited: 22/10/2014 | 11:40

@hazel22 

 

To buy a goodybag from credit:

 

  • Redeem a voucher (if necessary)
  • Log in here: https://giffgaff.com/buy
  • Click "Select" under Goodybags, Blackberry plans or Gigabags
  • Click "Select" on the item you want
  • Click "Select" on "I only need a goodybag"
  • Click "Continue"
  • Click "Exchange airtime credit"

Notes

  • If you usually use recurring goodybags, you must turn them off before buying a goodybag from credit
  • You cannot buy a goodybag if you already have one queued.
  • The option to exchange airtime credit for a goodybag will not appear under the following circumstances, as these options require payment via debit or credit card:
    • you do not have enough airtime credit to pay for the goodybag you've selected; or
    • you add additional credit, to your basket; or
    • you set your goodybag to recur
I do not work for giffgaff, so cannot check anything on your account. This is a public community - please do not post any personal info.
Message 3 of 31
by: bengalknights
on: 21/10/2014 | 19:12
@hazel22 I use below, however it's nice to see whereaall consistent

To purchase a goodybag or gigabag from credit.

● Click on My Giffgaff (at the top)
● Click on Top Up
● Click on Goodybags (press select)
● Choose the goodybag you want (press select)
● On the next page click on Continue
● Then press Exchange Airtime Credit

If your current goodybag expires tonight then you can't buy a new
one now until after midnight. Lockout between 10pm and midnight

Or see this link.
http://community.giffgaff.com/t5/Solve-your-questions/Can-I-buy-a-goodybag-gigabag-with-my-existing-...

If you want to buy a Blackberry plan see link below.

https://giffgaff.com/buy/blackberry-plan

Also see the link below for the available range of goodybags and data only gigabags.

http://giffgaff.com/goodybags
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Message 4 of 31
by: mathew40
on: 21/10/2014 | 19:14 edited: 21/10/2014 | 19:17

Hi there @hazel22 and its more than a pleasure.

To purchase a goodybag using your credit is very easy to do.

1) Click here https://giffgaff.com/dashboard onto your mygiffgaff

2) Click onto Top-Up here https://giffgaff.com/buy

3) Click onto - Goodybags (now press select)

4) Choose the goodybag you want (now press SELECT)

5) Ok,on the next page click on CONTINUE.

6) Now press Exchange Airtime Credit.
Now,how easy was that.

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Message 5 of 31
Highlighted
by: nigelbrooks
on: 21/10/2014 | 19:15

The sages have spoken and I really can't add anything of value (save that some screen shots would be good) but appreciate the opportunity to contribute.

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I donate 100% of my SIM activation payback to charity, please help me boost the donation
Message 6 of 31
by: mcilwraith
on: 21/10/2014 | 19:16 edited: 21/10/2014 | 19:18

as has already been said but if buying a goodybag from credit on your phone or tablet make sure you are using the official app

my daughter has had first hand experience of not being able to top up from airtime credit on the other one some fatherly advice sorted it out

so on the phone its

sign in to my giffgaff

top up
go to goodybags and press select
select your preferred goodybag

ignore the i only need a goodybag if you want it will put the goodybag in your basket anyway
go to my basket .....then continue...
select pay by airtime credit
you now have an active goodybag which will last for 1 calendar month

Message 7 of 31
by: hazel22
former giff-staffer

on: 21/10/2014 | 19:24
You guys are absolute stars thank you,

If tonight, you notice any members having a problem with this, or remember particular bits of the process members having trouble with - do add them.

We thought we might branch out into queued and repurchasing goodybags too - so if you want to add your words of wisdom about those, do do!
4th April 2011 - 5th June 2015
Message 8 of 31
by: rayhoo
on: 21/10/2014 | 19:30 edited: 22/10/2014 | 19:57

Buy a goodybag from existing airtime credit:

• log on to My giffgaff (double check your phone number)
• check that recurring goodybags is turned Off
• go back to My giffgaff
• click the 'Top-up by credit/debit card or balance' button
Select from:
• goodybags
• Blackberry plans
• Tablets and iPads


• select the goodybag you want
• select "I only need a goodybag"
• finally click on "Exchange airtime credit" and that's it

Your goodybag should appear on your dashboard within a few minutes.

Dial *100*7# to check that the g/bag is live on your SIM.

 

 

Things to check:

  • double check phone number to make sure it's the right account (many members have/manage numerous accounts)
  • make sure that the credit is displayed on the dashboard
  • if a queued goodybag has already been purchased, check for the 'Buy your next goodybag today' message is showing
  • make sure auto top-up and recurring are Off
  • if it's a queued goodybag then avoid the lockout period (10.00 P.M. to midnight on the expiry dateof the current g/bag)
  • buying any goodybag from existing airtime balance does not renew the giffgaff to giffgaff allowance
  • buying/queueing a goodybag using a credit/debit card does not renew the giffgaff to giffgaff free allowance right away.  Once the queued g/bag becomes activated then the gg allowance will renew again.

 

 

                                                   ---------------------------------------------------------------------------------------------

 

 

Vouchers don't buy goodybags directly, buy from airtime credit[ Edited ]

A goodybag can't be purchased directly with a voucher.

 

 

  • the voucher credit must first be added to your account by either
  • entering the voucher code in the Redeem a voucher   box on the top-up page or,
  • by dialling 43430 and entering the voucher code there, and then the goodybag can be purchased from the then exisitng airtime balance displayed in your balance box (goodybags can be purchased online only). 

 

top up only.png

 

redeem voucher box.png

 

 

 -------------------------------------------------------------------------------------------------------------------------------------------------------

 

 

Buy a goodybag from airtime credit

 

When you have redeemed your voucher and it is credited to your balance, you are then able to use this airtime credit to buy a goodybag.

To purchase a goodybag, gigabag or Blackberry plan, just follow these very easy steps and you'll be on your way in no time!

Select from the following:

 

  • goodybags
  • Blackberry plans
  • Tablets and iPads

Airtime goodybag 2.png

 

 

 

  • select the goody/gigabag you wish to buy
  • if you have a BlackBerry which doesn't run BB10 and you require BIS then choose a BlackBerry Plan which includes the Blackberry Add-on

Airtime goodybag 3.png

 

 

  •  click on "I only need a goodybag"

Airtime goodybag 4.png

 

 

 

  • click on "Exchange airtime credit" and that's it

Airtime goodybag 5.png

 

 

 

  • You should see your G/bag on your dashboard almost immediately.
  • Once a goodybag is active it can't be cancelled

 

 

Notes

 

  • if you usually use recurring goodybags, you must turn them off before buying a goodybag from credit
  • the option to exchange airtime credit for a goodybag will not appear under the following circumstances, as these options require payment via debit or credit card:

 

  • you do not have enough airtime credit to pay for the goodybag you've selected; or
  • you add additional credit, to your basket; or
  • you set your goodybag to recur

 

 

Message 9 of 31
by: mij_sky
on: 21/10/2014 | 21:15
These guys have it down to a t ....
It's pretty straight forward to do and they have it listed exactly right
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Message 10 of 31