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How do you find the right phone?

Started by: jas215
On: 14/11/2017 | 14:40
Replies: 48
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by: jas215
handy giff-staffer

on: 14/11/2017 | 14:40 edited: 14/11/2017 | 14:41

Howdy folks,

 

At giffgaff, we’re always looking for new tools to help improve the member experience. And as it happens we are currently exploring options that will help members find the right phone when buying from our online shop.

 

To kick things off I’ve pulled together a quick survey which will help us get an understanding of what you are looking for when browsing online shops.

 

We want to develop a tool that works for our member and helps you make the right choice.

 

You can share your thought HERE

 

Anything we missed?
What's the most important factor for you personally?

 

Looking forward to your feedback
Jas

Message 1 of 49
by: 4128334
on: 14/11/2017 | 14:46

@jas215

 Hi, 

 Clicked on Here had to go through a couple of Google hoops and notice came up I did not have permission to enter site. 

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Message 2 of 49
by: kath72
on: 14/11/2017 | 15:17

Computer says Nooooooo! @jas215

 

permission.png

Message 3 of 49
by: kate1028
on: 14/11/2017 | 15:28

Same here !  Smiley Sad

Message 4 of 49
by: jas215
handy giff-staffer

on: 14/11/2017 | 15:37
Hey 4128334,

Thanks for the note. I've just updated the link. You should, hopefully, have permission now.

Sorry about that
Message 5 of 49
by: jas215
handy giff-staffer

on: 14/11/2017 | 15:38
Hey kath72

Thanks for the note. I've just updated the link. You should, hopefully, have permission now.

Sorry about that
Message 6 of 49
by: jas215
handy giff-staffer

on: 14/11/2017 | 15:39
Hi kate1028

The link should be fixed now
Message 7 of 49
by: revjonty
on: 14/11/2017 | 16:02
@jas215
The form needs correcting
On each question where it has a "if yes..." instead of it being a field to add additional information, it has been rendered as a 3rd option, so there is no way to answer the "if yes..." question.

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Message 8 of 49
by: kath72
on: 14/11/2017 | 16:06
@jas215

completed ... couple of issues
there is a 'T' missing in the word 'filter' in the last question

when you tick yes on some of them, there is nowhere to type more information such as 'if yes do you have a budget in mind'... it would be more useful if i could tell you my maximum budget was £xx
Message 9 of 49
by: jas215
handy giff-staffer

on: 14/11/2017 | 16:22
Hi Kath72, revjonty

Thank you for taking the time to fill out the survey. And for highlighting those little bugs.

I've just updated the survey do that where there is 'if Yes..' type questions members can now fill that in with a short answer.

Ta
Message 10 of 49