Knowledge Base

[IDEA] Gate form when asking for help during general outage

Started by: endorphin
On: 06/12/2018 | 17:46
Replies: 14

by: endorphin
on: 06/12/2018 | 17:46 edited: 06/12/2018 | 17:58

Whenever there is a general/major outage the H&S forum is flooded with threads from people asking for help despite there being a prominent banner announcing the outage on the giffgaff landing page.


I propose to try and reduce the number of help threads being created in similar future outages that a gate form be shown to members trying to start a new topic which they have to acknowledge before they're allowed to continue starting a new topic.


So when they click the "Start a Topic" button they are shown something like





I think this should go some way to reducing the number of new help threads being created.

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Message 1 of 15
by: freedmaniac
on: 06/12/2018 | 17:48



I think that this is a great idea - well done you!

Message 2 of 15
by: ray2
on: 06/12/2018 | 17:53



I agree this idea would be good but there also needs to be a link attached to the thread it's self so members can keep up with what is happening,otherwise i can see members still putting up posts asking if the problem has been solved yet,which defeats the object in the first place.

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Message 3 of 15
by: tracker7474
on: 06/12/2018 | 17:54
Excellent idea, possibly with a link to the relevant thread?
Message 4 of 15
by: endorphin
on: 06/12/2018 | 17:57

Nice idea @tracker7474 and @ray2 I've updated the OP accordingly. Thanks.

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Message 5 of 15
by: k89bpa
on: 06/12/2018 | 18:46 edited: 06/12/2018 | 18:47

Supported. Common sense idea.

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Message 6 of 15
by: k89bpa
on: 06/12/2018 | 19:08 edited: 06/12/2018 | 19:09

In fact, I'd go further and put the forum into read only mode. It's glitching really badly. It's obviously totally unable to cope with the current level of users. 

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Message 7 of 15
by: natty_noo
on: 06/12/2018 | 20:09
Great idea, well done on that.
Message 8 of 15
by: shabazmoqsud
on: 06/12/2018 | 20:15

@endorphin this is a great idea 

Supported from me 

As it will reduce the number of topics in H&S forum.

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Message 9 of 15
by: dtuxcomp
on: 06/12/2018 | 23:49
@endorphin Blinding idea mate ! It would have to be just for H&A so it didn't bug members using the rest of the forum but it's brilliantly simple. I must admit after the first few I gave up and stopped trying to reply as people were so angry about it, but had missed the announcements, the banner and the general news everywhere that it wasn't caused by Giffgaff, whatever the GG elves are being paid wasn't enough for today. I scooped up one thread about it that was posted in Tips and before a mod could move it, someone else has joined in Smiley Surprised What a day.
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Message 10 of 15