My latest usage statement has arrived here is what it says about my usage over the last 30 days:
Your Best Value Plan
Here is a quick summary of how you've used your phone in the past 30 days and to help you save money, we've recommended a best plan.
|Total MB used||0.72|
|Recommended goodybag||£12 4G goodybag|
It recommends the £12 Goody Bag - clearly, the £5 Hokey Cokey would cover this usage with plenty of spare capacity. This seems a bit grasping!
I am assuming that this is a mistake ... it certainly seems that the comment "to help you save money" is entirely inaccurate.
Thanks for the advice everyone ... I do always check for myself and make a decision based on what I need.
The main reason for raising this was really the fact that I had noticed that the advice generated in this email always used to be very accurate (and did sometimes suggest just topping up my PAYG), but something has obviously changed with the system since the Goody Bags have been altered.
As a programmer myself, it seems to me that the code to create this email ashould be quite simple ... suggesting that either the data it is using for the comparison has not been put in correctly or that there is a bug with the comparison logic.
Whatever is causing it, the problem really needs to be addressed so that GiffGaff can't be accused of misselling!
This has been raised several times this month and urgently needs acknowledging and fixing, but I'm not aware of a formal giffgaff response to any of the reports.
Saying "it's just a recommendation" did not prevent the banks from being prosecuted for mis-selling PPI and people should not be quoting it as the final answer to a problem that did not exist before the goodybags were changed.
I've posted a link to this thread at https://community.giffgaff.com/t5/Service-Updates/Found-an-unreported-service-issue/m-p/17322364#M10... and requested an official statement in the announcements thread.