Thanks for the offer, but this is a T&C question relating to roaming. It appears that there are certain ‘hidden’ criteria that users need to meet. We are attempting to get clarification, but apparently it’s a secret. It only seems to affect long term, low usage users.
Seeing the problems she is having and the poor treatment by 2 of the Agents, I was curious as to whether any other users had had problems getting a question answered.
it’s related to roaming
you have to have used phone in uk for 9 days before roaming is turned on
Roaming abroad to get inclusive roaming you have to be a uk resident ,it only meant for residents to use for odd holiday max time on holiday is 60 days after that it stops ,under roaming on your giffgaff account it shows eligibility if it off you need prove u a uk resident
Hi can you check your roaming eligibility status on your account. (This can be found here - https://giffgaff.com/profile/details).
If it's on Can you check your APN settings here
Imformation on roaming https://community.giffgaff.com/t5/Using-giffgaff/Using-your-mobile-abroad/ta-p/3522931
This tells u how to prove eligibility
Roaming proof of roaming
Note: The vast majority of members won't need to submit any proof of residency. You can check your current eligibility in your account settings, just scroll down to Phone and call service settings.
To be eligible for the inclusive EU roaming on our goodybags, we need to make sure you are a genuine giffgaff member, and someone who typically lives in the UK, but may take trips to other EU destinations from time to time.
We'll make things easy by looking for some recent UK usage and then turning on the inclusive roaming for you. The vast majority of our members will become eligible without needing to do anything different. However, as an alternative, you can submit various documents as proof of residency.
To do this, you'll need to contact an agent needed
Http://www.giffgaff.com/support/ask/roaming they will ask for a few details, and will give instructions of how to submit any documents.
We typically require a scanned copy or photo of both your passport or driving license (photo-card version is fine)
* Proof of ID
* Proof of residency (dated within last 3 months)
For example: mortgage, bank or building society statement; recent utility bill (gas, water, electric); current council tax bill; house or motor insurance certificate; credit card statement; university acceptance letter.
If using always on goodybag if you use your first 20 gb you will be charged 0.006p per Mb ,
thats less than 1p
@alant I am posting this link to the EU FAQ page about Roaming in the hope that it might inform your discussions
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