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Introduce a friend

Started by: giffgaff20147
On: 29/08/2018 | 12:07
Replies: 5
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by: giffgaff20147
on: 29/08/2018 | 12:07

191F65FB-0FBF-47A5-A541-FCE319B49500.png

 

The amount of threads on help where members expect £5 when in effect get points , all unnessary threads .

surely it should state 500 payback points not £5 

payback is after all points untill payout date 

 

i no this is a promotion but even when normal terms apply it should be corrected on all  

Message 1 of 6
by: alex_w
community giff-staffer

on: 31/08/2018 | 12:06

@giffgaff20147 wrote:

191F65FB-0FBF-47A5-A541-FCE319B49500.png

 

The amount of threads on help where members expect £5 when in effect get points , all unnessary threads .

surely it should state 500 payback points not £5 

payback is after all points untill payout date 

 

i no this is a promotion but even when normal terms apply it should be corrected on all  

Thanks - I'll get this passed over to the relevant team. 

 

(As this isn't related to the Community Platform, I've moved it to Contribute)

Community Platform Manager - Powered by coffee.
Message 2 of 6
by: harrrrrry
on: 31/08/2018 | 18:52 edited: 31/08/2018 | 18:53

@alex_w

 

In addition to supporting the idea of using points instead of pounds in the promotion text, I'm wondering if there would be a benefit in sending an activation email to the recruiter at the same time the the new member gets their bonus, something like:

 

  • your new recruit has received their £5 bonus payment
  • you will also be receiving 500 payback points, which will appear on your next payback statement early next month
  • all payback you earn is accumulated and total earned will be paid in June and December, subject to the conditions of the payback scheme.

I think its the fact that the recruiter hears nothing that worries them into thinking they're not getting the payback.

 

A different version would need to go out to SR members.

 

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Message 3 of 6
by: ellieclarke1989
on: 31/08/2018 | 20:18
I am glad you got a friend to join
I have one more mission to do too
I can’t do it because it’s the keeping the number one
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Message 4 of 6
by: wagstaffej
on: 31/08/2018 | 20:24 edited: 31/08/2018 | 20:32

@ellieclarke1989 click on that mission as though you're going to change your number and then click on not now and your mission will be completed.

Message 5 of 6
by: ellieclarke1989
on: 31/08/2018 | 20:33
Thank you I will try in a minute
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Message 6 of 6