As we all know, giffgaff moderators only involve themselves, when they're called to action, when other members report posts.
This can, and does, lead to inconcistency in how discussions and debates are allowed, or not, to progress.
I have seen many examples of members being quite rude to one another with no moderator intervention. These conflicts have clearly upset nobody enough to press the Report button.
I have also seen other examples where posts have been removed over the slightest thing, because the report button was pressed.
This inconsistent approach to the community only serves to cause confusion.
I really don't think this reactive policy works well, and a more proactive stance would help to ensure fairness and consistency.
Other, larger, forums manage this perfectly well without paid staff, run purely with the assistance of volunteers, so giffgaff really has no excuse to be providing such a haphazard approach to community moderation.
That functionality sounds ideal for those who like the sound of their own voice, or people who agree with them and nothing else, but for those of us who are happy to be challenged, and enjoy a debate it sounds like hell.