Knowledge Base

Is our SIM packaging design being mistaken for spam mail?

Started by: prescilla_g
On: 09/11/2018 | 12:19
Replies: 93

by: adrian816
on: 15/12/2018 | 11:15
I think just put "welcome to Giffgaff, here's your SIM" on both sides of the envelope.
Message 81 of 94
by: harrrrrry
on: 15/12/2018 | 12:36



How is this being mistaken for spam?

Spam was probably not the right word. We're not talking about emails here. We're talking about mail through the post which curently has a design that makes it look too much like the pizza adverts and other junk mail that comes through through the letterbox most days of the week.


Get a free giffgaff Sim

Message 82 of 94
by: hayleyb1187
on: 18/12/2018 | 12:01

I am loving the brightness and design of the orange design and its defintely my favourtie out of them both.  It is eye catching and will make sure people notice it

Message 83 of 94
by: richa16821
on: 22/12/2018 | 00:27
Not just me then- who thought it was junk mail.
plain white envelope, no colours nothing more than a plain black giff gaff logo ( font only black on white background)
Most junk mail is brightly coloured, heavily logo'd stuff, most real genuine post comes in standard envelopes
Message 84 of 94
by: mandy_ede
on: 27/12/2018 | 08:44
I think @prescilla_g is on the right line - other members of the household think they're helping and chuck them away, they need to look more official and less like junk mail (too bright)
Message 85 of 94
by: musiclis123
on: 28/12/2018 | 19:00
It shouldn't matter what it looks like. If it has my address on the front then it should be delivered to me.
Message 86 of 94
by: noobious
on: 31/12/2018 | 14:36



You may want to think about how much info you put outside the envelope. Many people live in shared housing or split buildings (Londoners will be nodding their heads right now).


I always buy my sims from a local shop (over a year now since I had to flee nuisance callers thankfully).


Anyways, I think that the red envelope looked best as it had the least amount of info outside.

Message 87 of 94
by: fredpostman
on: 08/01/2019 | 20:25

I work for Royal Mail and can reassure everyone that it is never mistaken for junk mail Being on the same round for years and knowing all my customers very well, when I deliver one I let the recipient know how much I like giffgaff and regret that I didn't join years ago😁

Message 88 of 94
by: kath72
on: 08/01/2019 | 20:32

Well that’s a whole lot better 





Message 89 of 94
by: jamaica1962
handy giff-staffer

on: 04/02/2019 | 11:47
That's so cool. Really like this,
---*Sane Scientist*---
My views and kudos are almost always my own and are not representative or a guarantee of giffgaff or Telefonica policy and strategy.

Come work with me and the giffgaff Product Owners in giffgaff Labs.
Message 90 of 94