Knowledge Base
Community

Is quick reply working?

Started by: natty_noo
On: 12/01/2018 | 20:15
Replies: 19
Reply

by: gizzblue
on: 13/01/2018 | 12:46

@natty_noo

It truly is the most gremlim riddled site I've ever used on the entire net ....including a few others that use lithium just fine across all formats .

 

Jay

Message 11 of 20
by: woodyuk
on: 13/01/2018 | 12:52

I don't know if this will help anyone with this problem because I only ever use advanced reply but if you go to your community settings here,you can untick the box for "turn on quick reply".

 

The bad news is that until this problem is fixed you're only going to have advanced reply to use but as it will open as default it may do away with the problems members have been getting with the reply box dissapearing etc.

 

https://community.giffgaff.com/t5/user/myprofilepage/tab/user-preferences:display

Message 12 of 20
by: allan1954
on: 13/01/2018 | 12:55 edited: 13/01/2018 | 12:57

@woodyuk my quick reply was ticked and I have saved the settings i am typing on quick reply and it has not changed to advanced reply. edit spoke too soon back to advanced reply.

Get a free giffgaff Sim
Message 13 of 20
by: woodyuk
on: 13/01/2018 | 12:58 edited: 13/01/2018 | 12:59

@allan1954 that's good news,perhaps the problem is in the process of being fixed?

 

Edit as well. Obviously not then.

Message 14 of 20
by: allan1954
on: 13/01/2018 | 12:59

@woodyuk no its gone back to advanced reply.

Get a free giffgaff Sim
Message 15 of 20
by: woodyuk
on: 13/01/2018 | 13:01

@allan1954 yes I saw your edited post so changed mine.

 

The only thing I can suggest is as above,switch off quick reply,it's not ideal by any means for members that prefer to use it but it should cure the problem of the text boxes changing from one to the other.

Message 16 of 20
by: allan1954
on: 13/01/2018 | 13:07

@woodyukI am on a pc so will just put up with it till giffgaff fixes the problem.

Get a free giffgaff Sim
Message 17 of 20
by: finlaym28
on: 13/01/2018 | 13:23

Looks like mine is doing that too.

Message 18 of 20
by: isabel1066
on: 13/01/2018 | 14:00

same here it worked ok for a couple of replies then reverted back to advanced reply.

Get a free giffgaff Sim
Message 19 of 20
Highlighted
by: mijthebarber
on: 13/01/2018 | 15:18

Still no good , I'm sure by tomorrow should be all good 

Get a free giffgaff Sim
Message 20 of 20