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Is quick reply working?

Started by: natty_noo
On: 12/01/2018 | 20:15
Replies: 19
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by: natty_noo
on: 12/01/2018 | 20:15

For some reason quick reply isn't working for me tonight. I click on it, as usual, but it instantly changes to 'advanced reply'. My settings haven't changed, i've already checked them in case there was a glitch that had reverted it back, but no, it's just as it's always been.

 

Is anyone else having trouble, or is it just me? And if it is just me, why, when i haven't done anything different?

Message 1 of 20
by: bulletthebluesky341
on: 12/01/2018 | 20:43

Hi @natty_noo Mine is doing exactly the same.

Free SIM with Free £5 Credit. Posted First Class Today, Yay!
Message 2 of 20
by: spacefrog
on: 12/01/2018 | 20:47

@natty_noo

 

Seems to be a bit of a gliche..... quick reply not working here either, as you will probably have noticed, otherwise i would of replied about ten seconds earlier.....Smiley Happy

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Message 3 of 20
by: natty_noo
on: 12/01/2018 | 20:54

@bulletthebluesky341 @spacefrog

 

Thanks both, i was hoping it wasn't just me! I hope it's fixed soon, because it's driving me mad Smiley Indifferent

Message 4 of 20
by: woodyuk
on: 12/01/2018 | 21:01

This problem has been flagged up in the service issues thread and the latest from an educator is that it's been raised with the relevant team.

 

https://community.giffgaff.com/t5/Service-Updates/Think-you-ve-found-an-unreported-service-issue/m-p...

 

 

Message 5 of 20
by: garyg1690
on: 12/01/2018 | 21:20

Working for me lg k10 on app

Message 6 of 20
by: alexandra_mg
community giff-staffer

on: 12/01/2018 | 21:23

Hey @natty_noo

 

Unfortunately, we have seen a few reports that when clicking reply, rather than going to quick reply it takes you to advanced reply. We have raised this and as soon as we have any updates, we will keep you posted.

 

Alexandra

Hi there folks!

I am currently out of the Office on Maternity Leave, if you need a hand with anything community related, please reach out to one of our fantastic fellow Educators for further assistance. For general help, please reach out to the fab community over in Help & Support.

See you soon!

Alexandra

giffgaff Educator | WFH Team
Message 7 of 20
by: natty_noo
on: 12/01/2018 | 21:36

Thank you @woodyuk @alexandra_mg @garyg1690

 

I didn't think to look in the service thread, i don't think i've ever looked in there actually.

 

That'll teach me Smiley Wink

Message 8 of 20
by: davidevans0000
on: 13/01/2018 | 10:05

still broke today.

Get a free giffgaff Sim
Message 9 of 20