We thought the Knowledge Base thread needed a refresh, so here we are. We want all our members to understand this part of our site - what it is, how it can be used, how you can get involved. If knowledge is power as they say, then we want everyone to have a bit of it.
Here are some headlines we will expand on:
Straight to the point, as a former member of staff said it, the Knowledge Base(or the KB as we sometimes call it) is the community's source of information, think of it like our encyclopedia of all things giffgaff.
The KB is first a place where members can search for answers when in need. Second, it can be used by our helpers as a base for the advice they are giving in Help and Support. Considering those two alone, it is a very important tool that can make life easier for all giffgaffers.
You can find the giffgaff Knowledge Base by clicking on the Help button on the top right of the navigation bar then find FAQ on the right side of the drop down menu.
Another way to get to it if you are browsing the Community is to simply click the forth button of the labeled 'aq which is on the right side just under the banner.
For mobile, on a browser you will find a KB tab on the top navigation and on the App, go to Community, then under the More tab you will find the KB button.
To make things really easy for this time around, click here and you will be redirected to the wonderful place that is the Knowledge Base.
No better way to explain this than through the eyes of a member: The KB group has at the moment 44 members and is made up of gg staff (from various areas), KB Publishers & Editors as well as other interested members. It is a place where everyone is equal and every idea is investigated. We discuss & implement changes to the KB with a sound view of making it as accessible as possible to get the correct information with the least amount of effort. It is a closed group but were always interested to hear from members who have something to add. If you are interested in joining to discuss the future of the KB please go to the KB Discussion Group page and request to join the group.
If you want to know more about the crowd you will find if you join the group, reveal this:
Your KB Publishers:
Your KB Editors:
Your dedicated educator and giffgaff staff:
We know that our members are different and they get involved in different ways and we are happy to accommodate all of them. We appreciate and encourage everyone to have a say in what we do and how we do it and here are some examples of how you can make your voice heard:
Having an open conversation about what we do and how we do things is important to us and we want all of you to be involved. This thread is here to host any type of conversation regarding the Knowledge Base. You can just throw an idea at us or dive into details. You can ask questions about the group, the platform or what we are up to. If you think we did something wrong, keep us real. Anything small or big, we want to hear it, so do not be shy.
Note: If you are having any issues and need help please make your way to Help and support and make a new post, as that is the best place to get answers from our super helpful members.
This thread is about the Knowledge base in particular as we do believe that it is an important part of the Community and we want to make it as good as we can. All feedback about Labs would be better suited shared within that group.
But to explain why it is a closed group, we need to think about the amount of new members that come on the community and may stumble upon the group and that might post there instead of the best place(Help and Support). We want to limit that as much as possible not to confuse them more.
So its not what you no its who you no. I thought giffgaff was about the community. Since i started to comment on issues all I've got is don't post it here don't do this do that at the end of the day iv come to the conclusion that giffgaff doesn't want change its elitist it's more like a free mason's CLOSED groups. I'm going to go now there will be no more posts from me . I'll stay with giffgaff but when things change i might be back.keep the faith. Alantony1
Good to hear from you & thanks for sharing your views.
giffgaff is very much a community, thats why it needs to be kept organised so that members like ourselves can find the information that we want to discuss / suggest quicker.
Where you have posted is within the Knowledge base thread which only chats about the Knowledge Base. Here we discuss changes "WE" the members with the cooperation of gg staff can make things easier for new community members (like yourself) to find articles that relate to giffgaff services and assist members to get started on giffgaff.
What you are suggesting (in your previous message) is not within the remit of this thread, @roxy_r is trying to explain that your ideas will be taken on board (as like any other members ideas) but better suited to the LABS thread (which is specific for members ideas / suggestions).
Every members idea is important to the community so please dont feel that anyone is ignoring you or trying to stop you from viewing your suggestions.....this is not the case, its just to keep the forum nice and tidy (you wouldnt try and put a square peg in a circular hole would you?......well its pretty much the same on the forums.) Keep on posting.....dont give up.
If you need any help finding the best place to post anything then please just ask and we can direct you to the best place for your ideas to be heard.