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Labs and duplicates?

Started by: natty_noo
On: 07/01/2018 | 14:47
Replies: 23
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by: natty_noo
on: 07/01/2018 | 14:47

Now with a dedicated Labs team looking at, and filtering, the ideas before putting them up 'live', why are we still getting a lot of duplicates? I thought that was the whole point of 'new' ideas being kept in a sort of holding area, to stop this from happening.

 

It doesn't seem to be working.

Message 1 of 24
by: persco
on: 07/01/2018 | 15:36

That’s what I thought also. Have you any examples?

 

You could flag those up to the team. Maybe a couple slipped through?

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Message 2 of 24
by: bill48er
on: 07/01/2018 | 16:07 edited: 07/01/2018 | 16:09

Hi @natty_noo

One of the problems with Labs is that there over 10,000 ideas in there of which very many are duplicates.

The team is working through the old list to build up a data base of ideas that "new" ideas can be compared against.

However, this is a mammoth task, but the pile is slowly reducing, while also trying to catch up with an influx of "ideas" caused by "missions".

Labs is way better than it was, and will continue to improve given time.

 

Edit to add. If you find duplicate please flag them up - it will help speed up the whole process Smiley Wink

 

 

 

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Message 3 of 24
by: joolzian
on: 07/01/2018 | 16:57

50% of the dedicated labs team is on extended leave at the moment  and as the dupes come under his remitt a few more may slip through  until his return.

Message 4 of 24
by: natty_noo
on: 07/01/2018 | 19:41

persco wrote:

That’s what I thought also. Have you any examples?

 

You could flag those up to the team. Maybe a couple slipped through?

It just so happens that the very first idea atm is a duplicate 😕

 

https://labs.giffgaff.com/idea/16708503/increase-data-on-£5-goodybag-to-200mb

Message 5 of 24
by: natty_noo
on: 07/01/2018 | 19:44

bill48er wrote:

Hi @natty_noo

One of the problems with Labs is that there over 10,000 ideas in there of which very many are duplicates.

The team is working through the old list to build up a data base of ideas that "new" ideas can be compared against.

However, this is a mammoth task, but the pile is slowly reducing, while also trying to catch up with an influx of "ideas" caused by "missions".

Labs is way better than it was, and will continue to improve given time.

 

Edit to add. If you find duplicate please flag them up - it will help speed up the whole process Smiley Wink

 

 

 

But isn't that the point of the new ideas being held back, so no duplicates should slip through and have to be flagged up?

Message 6 of 24
by: natty_noo
on: 07/01/2018 | 19:47

joolzian wrote:

50% of the dedicated labs team is on extended leave at the moment  and as the dupes come under his remitt a few more may slip through  until his return.

How long has the other 50% been on leave? Because these duplicates have been slipping through for a long time. In fact, almost as long as this new system was introduced.

Message 7 of 24
by: persco
on: 07/01/2018 | 19:51

natty_noo wrote:

persco wrote:

That’s what I thought also. Have you any examples?

 

You could flag those up to the team. Maybe a couple slipped through?

It just so happens that the very first idea atm is a duplicate 😕

 

https://labs.giffgaff.com/idea/16708503/increase-data-on-£5-goodybag-to-200mb

Done a quick search with “200mb” and that’s the only one coming up or am I not doing it right? Got links to any same ones?

94963C19-210D-478D-BD9C-65D892178388.png

 

 

 

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Message 8 of 24
by: persco
on: 07/01/2018 | 20:01

@natty_noo All the other links saying they are duplicates are for different data allowance but you could argue about how much more allowance as even somebody suggesting a 201mb increase on the £5 could be a new idea? 

 

On the other hand, would it be fair to say all ideas for increase in ‘allowance’ on the £5 package are the same idea? 

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Message 9 of 24
by: natty_noo
on: 07/01/2018 | 20:15
@persco

Does it really matter about the amount of data that's being asked for? The fact is it's asking for an increase, something that's already been asked for many times, making it a duplicate.
Message 10 of 24