Hello everyone I've been with giffgaff for about six months and use always on data as I need constant internet as well as my broadband as I'm a youtuber with over and one million subscribers now and will be featuring giffgaff soon as I use always on data so my phone doesn't run out, and a couple of day ago giffgaff sent me a txt saying that I'm using too much of my always on data and if I don't stop using the internet that I will no longer be able to use it and yesterday they sent my a txt saying basically that I can no longer use the always on data as they have stopped me buying it... Which is faulse advertising and my 9gigs of fast speed is taking up in one day from watch a few YouTube videos!! Bs.. A few months back I dropped a truthful comment on here and it was they moved it from your sights so you all could not read it and ever since then I've had nothing but problems with then and with no call centres to call they can do want they want so people be careful as they are conning you all in many way and most of you do not notice and I will be leaving too , they will hide this msg so read it while you can and I will expose them to my viewers and see my solicitor about false advertising.
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There is no false advertising. The £20 goodybag has a restrictions which are clearly stated on the website, one of which is that if you abuse the data allowance and do not alter your use of the service when requested to do so, they will refuse to allow you to purchase the goodyag in future. I am sure your solicitor will advise you that giffgaff are quite within their rights in doing so.
You may also be advised that you are infringing giffgaff's terms and conditions, which state that use of their services must be for your private, personal and non-commercial purposes. I am pretty certain running a one million plus subscriber Youtube channel would not be deemed private, personal and non-commercial use.
Taking your number with you:
Dial 43431 or go to http://giffgaff.com/help/pac-code-request to request a PAC (Porting Authorisation Code)
The PAC will be delivered by SMS within 2 hours and displayed on your My giffgaff [link] page, under your number.
The transfer must be initiated within 30 days of requesting the PAC, otherwise it will expire and you will need to request another. Please be aware that mobile networks are not obliged to provide a PAC once your account with them has been terminated.
The moment you port your number away your giffgaff SIM card will be deactivated and you will permanently lose any remaining credit, goodybag and/or payback on your account.
I would think very carefully before “exposing”anything to your viewers. The legal ramifications for yourself could be huge. You are not dealing with a small company but part of Telefonica group which includes O2. Seek legal advice before doing anything rash.
I wish every success in finding an operator who can provide for your needs.
May I advise that you forget the idea of seeing a solicitor - that will simply cost you a lot of money and get you nowhere.
The T&C's are quite specific and so there is no false advertising.
If you use and require 9Gb every day or two, this is not the network for you.