vouchers to purchase the £25 goodybag
I already raised this with @antonlg who is looking into it.
£25 giffgaff vouchers may come, but for the moment I suggest we try to get the message across that £25 o2 vouchers are available and will work on giffgaff.
But having a £25 voucher will not in itself solve the missing pennies problem if members continue converting the vouchers to a topup first. So at the same time we should promote not just that £25 o2 vouchers can be used, but that they should go to https://giffgaff.com/buy/goodybag to buy the goodybag direct from the voucher (making sure they don't choose the recurring goodybag option) or use 43430 option 2 not option 1.
@ujo55 Expanding the range of add-credit vouchers is a red herring in relation to Agent response times.
giffgaff is a victim of of their own success. Ever increasing membership equals ever more penny glitches that only an agent can refund but yet are powerless to cure.
If each month your Bank had a penny glitch sending you into overdraft mode, how long before you changed Banks?
So is it laziness or the ongoing software incompetence? Why not directly address the glitch, and save the hundreds if not thousands of Agent work hours that are used in resolving member's balance deficits.