Live Chat?

[#1]

Ive been thinking maybe it would be a good idea to get a live chat system for the site for the people who are having troubles with various issues things would resolved a lot quicker what do you guys think?

[#2]

This is live chat? Or do you mean something different?

[#3]

A live chat like amazon uses to get hold of a agent quicker

[#4]

Hi, they would need more agents to run a live chat service much like a call centre. This is why they like us helping on here for most problems

[#5]

Yh i guess that makes sense.

[#6]

this idea has been put forward in labs many times.

try a 1 word search and add your vote to one of them

[#7]

The way the system is, is quite adequate.

[#8]

Whilst live chat is a good idea, has a proven track record of being helpful and what not...i wouldn't necessarily say it solves things quicker. Your issue may get looked at quicker, but what with there being a limited number of giffgaff agents, having a live chat system could over burden them and slow the help they give down. I'm not saying the current system is perfect mind.

Anyway though id paste the first 4 result from contribute about live chat for people to have a read of

https://community.giffgaff.com/t5/Contribute/what-about-a-live-chat-with-agents/m-p/18042067/highlig...

https://community.giffgaff.com/t5/Contribute/chat/m-p/17023028/highlight/true#M396810

https://community.giffgaff.com/t5/Contribute/HELP-amp-SUPPORT-WE-NEED-A-LIVE-CHAT/m-p/18596972/highl...

https://community.giffgaff.com/t5/Contribute/Discuss-about-the-possibility-of-a-live-chat-with-Agent...

I would also say take a look in the labs section as no doubt there's one or two ideas in there that could be supported on this topic

[#9]

live chat means call center this not wanted on giffgaff.

[#10]

This is better than live chat.