Knowledge Base

Live Chat?

Started by: jonathan199322
On: 08/07/2016 | 17:03
Replies: 41

by: jonathan199322
on: 08/07/2016 | 17:03
Ive been thinking maybe it would be a good idea to get a live chat system for the site for the people who are having troubles with various issues things would resolved a lot quicker what do you guys think?
Message 1 of 42
by: persco
on: 08/07/2016 | 17:04
This is live chat? Or do you mean something different?
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Message 2 of 42
by: jonathan199322
on: 08/07/2016 | 17:07
A live chat like amazon uses to get hold of a agent quicker
Message 3 of 42
by: rbanks
on: 08/07/2016 | 17:14
Hi, they would need more agents to run a live chat service much like a call centre. This is why they like us helping on here for most problems
Message 4 of 42
by: jonathan199322
on: 08/07/2016 | 17:19
Yh i guess that makes sense.
Message 5 of 42
by: mcilwraith
on: 08/07/2016 | 17:45

this idea has been put forward in labs many times.

try a 1 word search and add your vote to one of them

Message 6 of 42
by: wilpatgala
on: 08/07/2016 | 19:18
The way the system is, is quite adequate.
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Message 7 of 42
by: shortylumber
on: 08/07/2016 | 19:37
Whilst live chat is a good idea, has a proven track record of being helpful and what not...i wouldn't necessarily say it solves things quicker. Your issue may get looked at quicker, but what with there being a limited number of giffgaff agents, having a live chat system could over burden them and slow the help they give down. I'm not saying the current system is perfect mind.

Anyway though id paste the first 4 result from contribute about live chat for people to have a read of

I would also say take a look in the labs section as no doubt there's one or two ideas in there that could be supported on this topic
Message 8 of 42
by: allan1954
on: 08/07/2016 | 19:39
live chat means call center this not wanted on giffgaff.
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Message 9 of 42
by: tony_betteridge
on: 08/07/2016 | 20:06

This is better than live chat.

Message 10 of 42