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Love recruiting? Join the discussion

Started by: rochessel
On: 14/10/2011 | 21:14
Replies: 18835
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by: rochessel
on: 04/12/2016 | 00:25
I agree @pauljohn7 hopefully things will pick up now people are buying phones for Christmas.

Wishing everyone lots of luck recruiting!

I'm still gutted my points have been taken 😟
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Message 18821 of 18,836
by: khairul
on: 04/12/2016 | 02:19

rochessel wrote:

I agree @pauljohn7 hopefully things will pick up now people are buying phones for Christmas.

Wishing everyone lots of luck recruiting!

I'm still gutted my points have been taken 😟

Were they recruitment points or community points?

I'm sure you'd be part of the Super Recruiter Programme so you would have been paid for your recruits monthly.

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Message 18822 of 18,836
by: navvy
on: 04/12/2016 | 09:04

@rochessel

Best to ask an agent about what happened to your points.  https://giffgaff.com/support/ask/missing_points

 

They may have it at their discretion to be able to reinstate them as you've been a member for so long.  Or were they already rolled over once?  Did you collect your payback in June?

 

They should at least be able to tell you what happened, as this new format seems to have messed up a lot of things.

Message 18823 of 18,836
by: donnie
on: 04/12/2016 | 13:33

Seems so wrong after all your hard work over the years not just recruiting but also encouraging others to do so via this thread. I do hope they have the sense to re-instate your points. Good luck @rochesselSmiley Happy

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Message 18824 of 18,836
Highlighted
by: rochessel
on: 04/12/2016 | 13:49
@khairul thanks, the points were from both i've been too busy taking care of my mother to be honest to have much time for anything else. Nice to see your still around!

@navvy thank you I think I will contact an agent... and nope they haven't rolled over.

@donnie that's very kind of you, Thank you!
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Message 18825 of 18,836
by: rochessel
on: 28/01/2017 | 04:04
Hi everyone! I hope your well and that recruiting has picked up for you all!

I received a slightly confusing message Xmas day regarding my missing points advising me that it would show early in January... however it still isn't showing Smiley Sad . Also what happened to letting us update our original question? It seems silly that you have to repeat yourselfSmiley Sad
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Message 18826 of 18,836
by: englandsnumber1
on: 28/01/2017 | 06:43

Hi @rochessel

 

Rolled over points were  finally added earlier this week, so they would be showing now. 

 

The only reason they wouldnt, is if is if they had already rolled over before. (They roll over once, then are lost Smiley Sad

 

You can update an Agent message for 7 days. After that it's a new case needed I'm afraid. 

 

 

 

Message 18827 of 18,836
by: navvy
on: 28/01/2017 | 19:41

@rochessel

 

If you can see the old agent thread but can't reopen it, copy the reference number so that you can quote it in a new question.  That way they can look at what was said without you having to explain it all over again.

 

I too thought that agents had been told not to keep closing cases prematurely, but I guess they don't get paid for cases that aren't marked as solved...

 

7 day time-out seems a bit too soon, when some issues are expected to take 5 working days for the techies to try to fix.

 

Message 18828 of 18,836
by: englandsnumber1
on: 28/01/2017 | 20:00

Hi @navvy and @rochessel

 

it would be 7 days from the last message by either side, not from when the case was raised.  Which seems reasonable enough TBH. Smiley Happy 

Message 18829 of 18,836
by: donnie
on: 28/01/2017 | 23:46

Aty least they are acknowledging you should have the points. Hope they fix it soon @rochessel

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Message 18830 of 18,836