Received giffgaff sms a few minutes ago wrongly saying I would get £10 credit bonus and £5 payback.
Can you advise the content team that SR's are not eligible for the January promotion and should not be blanket marketing members without giving out exclusions.
The text is clearly against ASA guidelines.
It reads in full:-
"Kick off the New Year in style with a smashing offer, get £10 bonus credit when you bring your friend on board. Plus you'll get your £5 Payback too. Woo hoo. Hurry, offer ends 31/1/19.
Share your personal order page now. giffgaff.com/orders/affiliate/jaymailsays
Stop Msgs: giff.ly/stopmsg"
I am not a super recruiter yet and I didn't get a marketing text about the offer?
Yes, I do have marketing contact enabled.
That is fair enough, I think there was a similar problem with wrong emails surrounding donations to the charity Crisis, in December, which had incorrectly attributed a credit rather than a donation, even though the donations were correcly allocated.
Challenging issues but thankfully the team were quick to respond and no harm done.
Well I now have a text saying they contacted me incorrectly yesterday because I’m not eligible ... I wasn’t contacted yesterday at all !!
I got one on both days lol.
Have a look here:-