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More Help sticky threads revamp

Started by: roxy_r
On: 08/10/2018 | 11:14
Replies: 13
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by: roxy_r
community giff-staffer

on: 12/10/2018 | 12:27 edited: 12/10/2018 | 12:31

Hey @giffgaff20147, don't worry, that thread will stay there as it is Smiley Happy I am really happy you find it useful!

 

Regarding the email, yes, we need to try a few things out and see what works best. And you are right, 700 since January is not great which means we just need to be smarter about how we make people aware of Best answers. We now have the Your questions widget on the forum, maybe we can change the copy a bit to add a line that nudges newbies to select a BA.

community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 11 of 14
by: dtuxcomp
on: 14/10/2018 | 23:12
@roxy_r Sounds like a good idea to condense the stickies a little. Haven't read them in so long TBH. It would be worth stressing to new members to stick to a single thread per issue in the hopes it stops them firing off a load of new threads which always causes confusion.
Take my advice, I'm not using it Smiley Happy
Message 12 of 14
by: sarahbanahnah
on: 15/10/2018 | 06:57
Yes agreed. It looks too clumped up otherwise
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Message 13 of 14
by: roxy_r
community giff-staffer

on: 15/10/2018 | 09:07
Thanks folks!

@dtuxcomp , we can mention that as well but I am hoping that the new Your questions widget on on the HS forum will help reduce the amount of times that happens because it would be a lot easier for newbies to find to one of their threads.
community manager in the Help&Support area
links Visit the community guidelines <Check the Knowledge base
Message 14 of 14