Knowledge Base

Multi sims - emails don't identify which one

Started by: pianoman63
On: 03/08/2016 | 17:22
Replies: 16

by: danthescan
on: 03/08/2016 | 19:03
Why do you want a usage statement anyway as they are worthless.
My spare phone sister in my cat and this month the statement says
Minutes used zero
Texts used zero
Data used zero
That is accurate but it recommends I should be on a £5 goody bag.
Visiting the UK and need a giffgaff sim sent to you before you arrive ?

Message 11 of 17
by: johnkie
on: 03/08/2016 | 19:06

Thanks to everyone for their efforts to sort this out. I have now found the problem ..... viewing the emails on my Samsung Note 4 in portrait format it doesn't display my username, but I have discovered that if I turn the phone around and read the emails in landscape mode ... hey presto it does magically appear in the top black bar after all. Mystery solved ... thank you guys and gals Smiley Happy

Message 12 of 17
by: johnkie
on: 03/08/2016 | 19:10

Just in case people are confused .... this is one of my other sims being used but still pianoman63 thanking you all .

Message 13 of 17
by: sarahbanahnah
on: 04/08/2016 | 11:16
It is displayed, I am sure it is but don't know where though
Get a free giffgaff Sim
Click the banner above for a free giffgaff SIM with free airtime credit of £5.
If you can't see it, then click the link below:
Message 14 of 17
by: jimfraegala
on: 04/08/2016 | 12:17
Yes I agree but you would surely know which one they are referring to since it is you who is making that usage,
Get a free giffgaff Sim
Message 15 of 17
by: navvy
on: 04/08/2016 | 12:30



You might find it easier if you change the First Name on each of your accounts, so the are all different.  The first name is displayed when sims are posted out, and on emails, but it isn't used for anything important so it can be anything you like.


Message 16 of 17
by: carrow1
on: 07/08/2016 | 16:01
It's likely that the vast majority of giffgaff members use just one sim so little need to cater for possibly only 5%
Message 17 of 17