@inspiron42 I think you'll find the outage falls under the "circumstances beyond our control" clause.
giffgaff can't be reasonably held liable for a third party supplier of the wholesale services which they purchase. They have no influence over something like that.
If they even tried to contact Ericsson directly about the issue I strongly suspect they'd be told to "do one" becauss the contract is between Ericsson and O2, not Ericsson and giffgaff.
Further, it's a PAYG service with no Service Level Agreement, and there were no additional costs incurred by the customer, (except the multiple texts issue, which has been refunded).
Sitting on the outside looking in objectiively the only thing giffgaff actually did wrong and deserve criticism for regarding this matter is the fact that they went to the media rather to their customers when the resolution was finalized. That was appalling.
Everything else they did,, people might not like it but the company can't really be criticised for it, everyone who wanted to be compensated for a days lost service has been, and it's been done quicker than some of the other affected networks customers have been to boot.
Helo normally if a mast goes down no compensation is paid ,
loss of sevice happens all time
I don’t see why on this occasion anything was offered it’s just created bad feeling
o2 members on payg only got about 85p
Contract members got more
its a lot of fuss over nothing ,
you learn with networks keep a spare sim with another network For situations like this
Wrote where do you get those o2 customers PAYG got 85p this is wrong they will get in January £1 free credit when they add £10 airtime credit.
it was on the o2 forum
I like the £1 if you topup £10
thats like saying you pay us and we will give you something ,
all the same in my mind it’s a lot of fuss over an everyday event of loosing service that happens every day of the year to many who get nothing
note contract members got different awards