As a very new member of Giffgaff might I make two little suggestions that could help other people, similar to me, who are wary of not having any form of 'voice' contact with a supplier.
Firstly. In the section where new members 'sign-up' make it more plain that care needs to be taken over 'Username' since can not be changed later. I got caught out here, and given better warning, I would have given greater consideration to the Username I used.
Secondly. When newbies have activated their new SIM and then entered their PAC code to bring their existing phone number in, it be made clearer on the e-mail saying success in transferring the number, it should be much clearer that now there might be a long wait (several hours perhaps) for FULL activation of ALL aspects of the SIM / Number. Tell us to keep our old SIM in our phone untill the 'Emergency Calls Only' message appeares letting us know the old one is dead at which point put new sSIM in and re-boot phone, then all things should be working. Had I been given this simple (true) information I would been much more relaxed about what was happening
These are simple things to add to the information being given out already. Some of us are not readily adept at using the Community and so on. That will take time for me I know. I am an older person so perhaps have a different view on such subjects? (nearly 70).
Otherwise the transition has been mainly pain-free.
glad you managed ok @alastairross
there is 1 chance to change your username when you first register.it wasn`t there when i joined
and not all transfers take several hours.although i think the third party who deal with them could be a bit more efficient
this old codger manages ok on the community
This is a good post and I hope you will become an active member of the community.
It depends on what the Knowledge Base specialist @antonlg says, but I think that the topic of choosing a username has potential to be a new KB article. Very many members regret choosing their username and are unaware that their account name will also be the one they have for the community. If Anton agrees and a new article is written, a link to the KB article could be on the registration page so that new members are aware that once they have chosen a name it can't be changed.
A few suggestions as to what the article might include: