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No SIM card turned up

Started by: kenbo1
On: 06/08/2016 | 11:51
Replies: 7
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by: kenbo1
on: 06/08/2016 | 11:51 edited: 06/08/2016 | 14:18

Asked twice for sim cards to be sent to my sister who is over from N.Z  neither arrived. Had to go out and buy a Vodafone phone and sim card for her visit. Not to mention the three weeks waiting. Seems to be still winging their way somewhere.Bad Giffgaff.

Message 1 of 8
by: endorphin
on: 06/08/2016 | 17:39
Sorry to hear this. But did you try to have the SIMs sent to a UK address or to a NZ address as giffgaff don't send SIMs abroad.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 8
by: wilpatgala
on: 06/08/2016 | 17:53

Sorry to hear that @kenbo1 but @endorphin makes a valid point re. the address given.

Get a free giffgaff SIM. It includes £5 free credit, yay!
Message 3 of 8
by: jimfraegala
on: 06/08/2016 | 19:13
As the others have said, I am sorry to hear of it, so so sorry.
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Message 4 of 8
by: kenbo1
on: 07/08/2016 | 06:45

Thanks for the apologies everyone. The sims where meant to arrive at a uk address and we both received notification they were on their way winging it. Cheers, I'm still happy with the service i have just hope you fix this glitch so you can keep afloat.

Message 5 of 8
by: navvy
on: 07/08/2016 | 07:56
@kenbo1

Here's the form to query a SIM delivery failure.

https://giffgaff.com/support/ask/sim_not_received

However, there isn't any tracking so reordering is all that can be done after checking that the address is correct. SIMs ordered before 13:00 on a weekday are supposed to go out with Royal Mail the same day first class.

If that is failing for any reason, it may be quicker to post a request on this thread.

https://community.giffgaff.com/t5/Welcome-Join/Need-a-sim-posting-urgently-First-class-or-hand-deliv...

The SIM will be affiliated to another member and not yourself, though.
Message 6 of 8
by: carrow1
on: 08/08/2016 | 10:46

It seems more likely to be down to the Royal Mail, giffgaff would normally be very keen to attract new members.

Message 7 of 8
by: pettsy
on: 08/08/2016 | 12:05
@kenbo1
Sorry this happened to you on this occasion, it does seem to be a rarity. I would say the problem may be with Royal Mail as their services do often seem to be somewhat lacking and First Class no longer living up to its name!
Message 8 of 8