Knowledge Base

Non-trivial searching of Giffgaff database

Started by: brownbear99
On: 16/11/2017 | 01:30
Replies: 2

by: brownbear99
on: 16/11/2017 | 01:30

While appreciating efforts of Giffgaff Community and Agents we often post topics and  find too late that a solution is available.  The existing simple search facility appears only to find words repeated in posts rather than addressing the context.

Could there be a hierarchical search using drop down keywords or key phrases?   Many IT companies use this strategy to direct the question to the right person or group.  A lot of members' time is wasted on screens full of questions with summaries of answers and a more compact display of questions only could narrow our searches and lead to the most relevant answer. Thanks.  Brownbear99


PS Was asked to supply subject heading and was disappointed by the poor quality of suggestions for headings such as 'finding best answer'.

Message 1 of 3
by: morbihan1
on: 16/11/2017 | 04:09

@brownbear99 Hi. The quickest way, by far, to find an answer to your question is to ask the community in H&S. If we cannot help you we will give you the necessary link to an agent. 


Do you have a question you need answering? 

Message 2 of 3
by: rikm
on: 16/11/2017 | 08:37
This suggestion might be better off in the "Contribute" forum, as it's not really a request for help...
Message 3 of 3