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Obtain your pac or change your number by using a giffgaff shortcode text and receive code by text.

Started by: jaymailsays
On: 05/08/2018 | 14:40
Replies: 14
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by: jaymailsays
on: 05/08/2018 | 14:40 edited: 05/08/2018 | 14:48

Note for your Diary 1 July 2019

 

Ofcom new rules on porting

 

"In future, mobile customers will simply request a unique switching code, either by text or online, to pass on to their new provider – who must then arrange for the switch to complete within one working day.

People will text one of two memorable short codes, depending on whether or not they wish to keep their existing mobile telephone number. All mobile providers will have to use the same short codes.

A customer’s existing provider must immediately respond by text – with either a ‘porting authorisation code’ (PAC) for those wishing to keep their phone number, or a cancellation code for those who want a new number. For businesses, they will get this code within two working days."

 

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/switch-mobile-provider-with-a-...

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Message 1 of 15
by: persco
on: 05/08/2018 | 15:07

Is Ofcom not over complicating things for mobile phone users, at list on giffgaff? Current system is easier at least on giffgaff instead of trying to remember what shortcode to dial. I still can’t remember even the shortcode for a goodybag status offhand. Currently on giffgaff you just have dial 43431 or go on your account. 43431 is easier to remember that say *#000*#

 

Maybe other companies are making it tougher for members getting a Port Authorisation Code but on giffgaff I think is one of the easiest features. 

 

 

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Message 2 of 15
by: oliverspooner
on: 05/08/2018 | 15:24

@jaymailsays

Thanks for sharing that

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Message 3 of 15
by: jaymailsays
on: 05/08/2018 | 16:15

@persco Clearly Ofcom, after lengthy consultations decided to apply the rules across the board.

 

A shortcode such as *pac* would be memorable, if it is possible to implement. However the shortcode will be identical on all Networks so after a while it would be very common.

 

The new rules also affect number changes which currently are limited to online requests with giffgaff. A different shortcode will be needed for that procedure.

 

Networks (will) have had 18 clear months to update their systems.

 

Standardisation the system, industry wide will be good for the customers of all networks and with other changes, cheaper too.

 

 

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Message 4 of 15
by: shabazmoqsud
on: 05/08/2018 | 16:48

@jaymailsays thanks for sharing.

 

I think this will make things easier.

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Message 5 of 15
by: jaymailsays
on: 05/08/2018 | 20:21

@shabazmoqsud Consumers found that when requesting a pac on many networks they had to undergo a lecture about the benefits of remaining with that network and delays occurred unnecessarily.

 

Texts will ensure immediate codes by return without customer service interference.

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Message 6 of 15
by: shabazmoqsud
on: 05/08/2018 | 20:27

@jaymailsays wrote:

@shabazmoqsud Consumers found that when requesting a pac on many networks they had to undergo a lecture about the benefits of remaining with that network and delays occurred unnecessarily.

 

Texts will ensure immediate codes by return without customer service interference.

@jaymailsays exactly

 

The only thing that would make the process better is once we have the PAC Code via text that the number transfer was as quick and not take up to 24 hours.

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Message 7 of 15
by: jaymailsays
on: 05/08/2018 | 20:39

@shabazmoqsud Ofcom are working towards a quicker number transfer but inevitability when two or more networks and an intermediary company are involved the number transfer cannot be instant.

 

Energy suppliers take around a month to change over so 2 working days for a pac transfer is not so bad.

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Message 8 of 15
by: shabazmoqsud
on: 05/08/2018 | 20:46

@jaymailsays wrote:

@shabazmoqsud Ofcom are working towards a quicker number transfer but inevitability when two or more networks and an intermediary company are involved the number transfer cannot be instant.

 

Energy suppliers take around a month to change over so 2 working days for a pac transfer is not so bad.

@jaymailsays when u explain it like that 2 days isnt bad.  Still cant wait for ofcom to make the process instantaneous.

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Message 9 of 15
by: lpwilliams
on: 05/08/2018 | 20:53

Again, giffgaff appear to be ahead of the game on this one.  PACs are simple to get from giffgaff, either from 43431 or online.

 

Well done giffgaff.  Your free to stay, free to go

Message 10 of 15