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Payback Eligibility?

Started by: nominate
On: 04/12/2017 | 09:56
Replies: 41
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by: nominate
on: 04/12/2017 | 09:56

According to the Payback Payout Timings thread in Announcements anyone who has 'used the giffgaff money site' is eligible for payback.

 

Payout.JPG

 

Yet I can find no mention of this in the Terms & Conditions

 

T&Cs.JPG

 

nor can I find any mention of it in the Guide to payback points

 

KB.JPG

 

Is the information in the Payback Payout Timings thread correct and has the payback eligibility criteria been changed?

What is actually meant by used in 'have used the giffgaff money site'?

I'm not sure who to mention, so:

@alex_w

@timo_t

@t_will

@aggy_agate

@juan_p

@prescilla_g

 

 

Message 1 of 42
by: padiho
on: 04/12/2017 | 15:04

Well spotted, presumably changed but I can't for the life of me understand why "using the giffgaff money site " should entitle you to payback . The other rules , active sim, calls made within the previous 3 months etc. I get .....but not using the money site 

 

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Message 2 of 42
by: endorphin
on: 04/12/2017 | 17:10

Good spot; something needs changing definitely!

 

@padiho If visiting the money site makes one eligible to receive payback then I suspect giffgaff derives some commission from adverts/services promoted there.

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Message 3 of 42
by: foolish
on: 04/12/2017 | 17:20

I've seen that and assumed they had added it purely in an attempt to drive more traffic to the money section.

Message 4 of 42
by: padiho
on: 04/12/2017 | 17:59

Your probably correct as usual @endorphin 😏😏

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Message 5 of 42
by: goonerx2
on: 04/12/2017 | 23:00
Perhaps the system cannot distinguish between the money site & help & support in terms of posts made.
Message 6 of 42
by: harrybeau
on: 04/12/2017 | 23:22

goonerx2 wrote:

Perhaps the system cannot distinguish between the money site & help & support in terms of posts made.

@goonerx2  I don't think just visiting or posting in H&S makes you eligible for payback.

Message 7 of 42
by: nominate
on: 05/12/2017 | 16:53

nominate wrote:

According to the Payback Payout Timings thread in Announcements anyone who has 'used the giffgaff money site' is eligible for payback.

 

Payout.JPG

 

Yet I can find no mention of this in the Terms & Conditions

 

T&Cs.JPG

 

nor can I find any mention of it in the Guide to payback points

 

KB.JPG

 

Is the information in the Payback Payout Timings thread correct and has the payback eligibility criteria been changed?

What is actually meant by used in 'have used the giffgaff money site'?

I'm not sure who to mention, so:

@alex_w

@timo_t

@t_will

@aggy_agate

@juan_p

@prescilla_g

 

 

In the hope that we might get an answer

 

@alex_w

@timo_t

@t_will

@aggy_agate

@juan_p

@prescilla_g

@amy_b_d

 

 

Message 8 of 42
by: gsklb04
on: 05/12/2017 | 19:14

@nominate

 

Well spotted it could just be a typo or it's meant for current members who visit the site. 

https://giffgaff.com/orders/affiliate/gsklb04
Message 9 of 42
by: t_will
community giff-staffer

on: 07/12/2017 | 08:58

Because we're now a company that does more than mobile, we'll have people using the community that won't have a SIM card with us, and it didn't seem fair to force people to get a SIM card if they're just here for, say, the credit report or the comparison site. We're now at a stage where someone can contribute to giffgaff is a really meaningful way without ever touching the mobile stuff, and we want to make sure Payback as a reward covers that.

 

The T&Cs around this are in review at the moment but we haven't been able to finalise a change in them yet. That should be coming in future, but we didn't want people to miss out because of a technicality.

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Message 10 of 42