Ha acording to the news feed, my name is now Richard and I have earned £2.57!
I have raised a case with staff so leave it with them.
Very quick response as follows -
Thanks for the e-mail.
I'll get straight onto that and ask Claire, our Loyalty and Retention Manager to have a look at that. She deals with all payback queries.
I'm sorry for the inconvenience caused but I can assure you that we'll get this sorted.
I wasnt expecting it to work 100% seeing as it is the first time doing this, plus with the rewards we get i think we can forgive them
In the same boat.
So should we all be reporting individual issues, or can we assume it's already being looked at more generally.
It is being looked into for everyone. No need to report it again. giffgaff are fully aware of the issue and are finding a fix.