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Payback message doesn't make sense,needs changing

Started by: ray2
On: 03/01/2019 | 14:18
Replies: 10
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by: ray2
on: 03/01/2019 | 14:18 edited: 04/01/2019 | 13:41

Just looked on my payback page and the message doesn't make sense

 

No Payback this time, Your point count up to the 31 MAY 2019 is 0. 

 

Needs to be changed @dez_d  @t_will  @guy_ow

 

(Edit) i also mean't to add that it say's" to start earning points for the next payback invite your family and friends" why is there no link to the kb which gives a run down of how to earn payback around the forums as well as sim activations,i just think it all needs a tweak to make sense.

 

 

 

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Message 1 of 11
by: mcilwraith
on: 03/01/2019 | 14:42

its no different to any other month after a payout @ray2 i`m surprised it says 2019 though

last year it still said 2017

Message 2 of 11
by: ray2
on: 03/01/2019 | 15:12

@mcilwraith wrote:

its no different to any other month after a payout @ray2 i`m surprised it says 2019 though

last year it still said 2017

@mcilwraith

 yes so am i.Smiley Very Happy

 

I don't remember seeing the "your points count up to 31st may is (blah) it doesn't make sense,i could understand if it said your points count so far is (blah) plenty more time to earn more between now and may 31st (something like that anyway Smiley Wink)

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Message 3 of 11
by: guy_ow
community giff-staffer

on: 03/01/2019 | 21:12
@ray2 - I've asked the team about this one, will hopefully have an answer for you on it as soon as possible.

giffgaff Educator

Message 4 of 11
by: ray2
on: 03/01/2019 | 21:54

Thanks @guy_ow  for getting back to me.

 

Hopefully it wont take much to change it Smiley Happy

 

 

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Message 5 of 11
by: rosstheboss1
on: 04/01/2019 | 10:50
The system is just waiting to be updated as December figures are not yet available.
Message 6 of 11
by: ray2
on: 04/01/2019 | 12:03

@rosstheboss1 wrote:

The system is just waiting to be updated as December figures are not yet available.

Hi @rosstheboss1

 

It's nothing to do with december payback being updated,it's the message it's self that needs a tweak Smiley Happy

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Message 7 of 11
by: alanjury
on: 04/01/2019 | 12:30

I don’t see the problem, @ray2. I think people will understand that this refers to the total points earned in the December to May period.

 

Message 8 of 11
by: ray2
on: 04/01/2019 | 13:32 edited: 04/01/2019 | 13:37

@alanjury

 

It's just the wording,me,you and many regulars will get it,but new members and those getting used to the forums wont.

 

It needs to be more clearer,it doesn't make sense saying you have earn't blah up till the 31st may,something along the lines of you have earn't blah blah so far but have plenty of time to earn more between now and may 31st so members are clear this is not their total amount of payback.

 

It just needs a tweak to make the message clearer Smiley Happy

 

Edit i also mean't to add that it say's" to start earning points for the next payback invite your family and friends" why is there no link to the kb which gives a run down of how to earn payback,i just think it all needs a tweak to make sense.

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Message 9 of 11