One thing I would love to do soon is lift the veil on Payback and give people much more information on how it's calculated and what stuff is being rewarded. I'd love to showcase members and threads that were top earners so people can see what kind of stuff they need to be doing. That's a big spotlight to shine on someone, though, so before that happens, people need to be comfortable with recognition - which might be a big hill to climb
I can see where you're coming from, at least as far as wanting to highlight good posting behaviours is concerned. But that approach has already been adopted in the Help section, with this stickied post as a permanent reminder of what's required, and that's the sort of advice that could be applied across all forum sections. But using those type of threads to highlight examples of earning potential is perhaps opening a can of worms, and you're right to be cautious, as some people may not welcome that kind of attention.
As has already been pointed out, Payback 2.0 was all about offering greater transparency, but it's just created a situation where it's become harder to manage expectations. Labs is a case in point, and when you look at the following statement (link), it's easy to see why the message about "quality rather than quantity" is still not getting through:
"Bring your friends and family on board, give helpful advice on our forums, or suggest ideas to make us better. It'll all earn you Payback points".
There's always been an unhealthy obsession with payback in this community, but giffgaff don't help themselves sometimes.
@ujo55 the thread you were searching for is here:-
when it comes to a small group of members repeatedly giving each other kudos the short answer is that they're achieving nothing.The part of payback that's based on kudos is calculated from kudos received from individual members and only counts in certain threads (some are disregarded) so to use some pie in the sky figures.10 kudos from 10 different members would count for more than 100 kudos from just 5 different members if that makes sense?