Knowledge Base

Pre-owned phones - warranty

Started by: rqt
On: 19/07/2016 | 08:37
Replies: 10

by: rqt
on: 19/07/2016 | 08:37 edited: 19/07/2016 | 08:40

It appears that several of giffgaff's better known helpers are unable to distinguish between the 6 month warranty provided on a "pre-owned" phone & the 12 month warranty provided on a "refurbished" phone.


In fact some of them appear unable to see any difference at all between "pre-owned" and "re-furbished"


I can't think what giffgaff should do to make the difference clearer - but it seems something needs to be done.

Message 1 of 11
by: lynda1962
on: 19/07/2016 | 08:39
@rqt, thank you that's cleared it up for me 👍

Message 2 of 11
by: shortylumber
on: 19/07/2016 | 08:52
Looking at the pre owned section on mobile one of the first few things it says is a 6 month warantee.

I think it's more a case that people need to make themselves more aware, rather than giffgaff making them more aware.

I guess the only thing to do would be to make sure the correct info with a link gets posted in a thread where someone has stated the wrong warantee period...and if that doesn't help use the report feature perhaps
Message 3 of 11
by: rky11
on: 19/07/2016 | 09:30
Great post thanks
Get a free giffgaff Sim
Message 4 of 11
by: scrappydez
on: 19/07/2016 | 09:46

@talisker35 is as we speak writing a new KB article for the warranty of phones across all types.
Get your SIM delivered today by 1st Class Post, yeah boy.
Message 5 of 11
by: paulipat45
on: 19/07/2016 | 10:00

Well said @rqt


As it happens, I do know the difference and it is clear enough for me but that does not mean everyone knows and yes it could be clearer.

Message 6 of 11
by: weelesleymc
on: 19/07/2016 | 13:18
I think its clear states the warranty as soon as you look at pre owned.
I dont really see why any member should need to ask in help.
Also if they dont look at whats right in front of them i dont think they will be searching the knowledge base
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Message 7 of 11
by: rqt
on: 19/07/2016 | 13:31



If you read my original post you will see that I also think the warranty situation is fairly clear, and that my concern is not with those asking in H&S about warranty - it is about those (sometimes very well known members) answering those questions incorrectly.

Message 8 of 11
by: williamwalker
on: 19/07/2016 | 16:26
Hi @rqt
I've noticed giffgaff dashboard don't publish the terms of there warranty.
Message 9 of 11
by: williamwalker
on: 19/07/2016 | 16:27
Hi @rqt
Sorry about word dashboard on phone these thing's happen
Message 10 of 11