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Premium rate call and texts - apparently you can unsubscribe from them

Started by: juliapes
On: 13/08/2019 | 12:36
Replies: 10
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by: juliapes
on: 13/08/2019 | 12:36

I was charged yesterday £4.50 by Online Gamer Club provided by Freenet Digital GmbH.
Since the message was deleted, I had to spend my time sourcing the text mssage number in order to stop the subscription. Eventually i had to contact GiffGaff Agent who provided the number and emphisised that I must send STOP ALL to the number 60012. Thank you Adrian.

 

However, what i did not find in any of the forums yesterday that we can all stop incoming premium texts on GiffGaff by simply not permitting them on a first place.

 

https://giffgaff.com/call-services

Premium rate calls and texts

 
Outgoing premium calls

Don't want to make calls to premium rate numbers? You know those numbers starting with 09? You can block them here. Nice one. For more information on premium rate numbers, check out our pricing page.

 

Change in progress
Incoming premium calls and texts

Had enough of receiving premium calls? You know those numbers starting with 09? Or texts from premium rate adult or chat service numbers? Well, you can block those calls and texts here. Problem solved. To find out more about premium rate numbers check out our pricing page.

 

Just move a slider to the left and these calls and messages will not be allowed. 

 

 

Message 1 of 11
by: sloz
on: 13/08/2019 | 12:59
@juliapes
Hi, as far as I'm aware, the setting there won't actually block premium reverse charges,

3 months ago, Giffgaff did introduce an extra step to authorise premium charges as announced here
https://community.giffgaff.com/t5/Help-Support/Changes-and-new-features-helpers-updates-thread/td-p/...

If you happen to click on or land on a page that offers premium content
You would usually need to input your phone number
Or your phone would be detected and prompted to click a confirm button
But
You would then receive a pin code by text and you would then need to put that on the Web page to start the subscription,

so in theory it is now virtually impossible to inadvertently subscribe or subscribe by mistake, although there has been reports of a few companies not adhering to this extra level of authorisations

Incidentally, when you texted the word STOP to 60012?
did you receive a reply confirming you've unsubscribed?

Its a 5 digit number I'm not familiar with
Get a free giffgaff Sim
Message 2 of 11
by: juliapes
on: 13/08/2019 | 14:16 edited: 13/08/2019 | 14:58

Thank you @sloz

Unfortunately, all these are new to me and i might be wrong.

When i texted STOP I did not receive a reply.

 

Perhaps, i should have written a subject more precisly.

 

Heres a reply I have had.

 

The website which regulates the premium rate services shows the following information: http://psauthority.org.uk/about-us/number-checker

Customer care website
IMImobile Europe Limited has not provided this information

Search result provided by
IMImobile Europe Limited

You would need to contact them in regards to a refund.

I'm sorry but we cannot refund this for you as giffgaff have not charged you, it's a third party company.

If you are unsatisfied with the outcome from the service provider, you can call the Phone-Paid Services Authority helpline on 0300 30 300 20 (Mon-Fri, 0900-1600) or online: http://psauthority.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

As our terms and conditions show: https://giffgaff.com/terms

3.2. You are solely responsible for evaluating the accuracy and completeness of any Content and the value and integrity of goods and services offered by third parties over the Service. We will not be a party to or in any way responsible for any transaction concerning third party goods and services, except in the case of negligence on our part.

4.14. You may be charged to receive certain premium rate text messaging services and multimedia messaging services. We will not notify you of charges for premium rate services operated by third parties.

To cancel a subscription service (services that charge a regular fee - for example £5 per week) you simply need to send a text with the words "STOP ALL" to the shortcode number.

You can choose to bar incoming premium services by following this link: https://giffgaff.com/call-services but please be advised that existing subscriptions would not be stopped and you would need to text STOP ALL.

goodybag allowances only cover calls to 01, 02, 03 landline numbers and UK mobile numbers starting with 07 (excluding special number ranges starting with 07020/07050, also excluded are: international, premium rate calls and numbers starting with 0844/0845/0870/0871) and MMS, please see https://giffgaff.com/index/pricing for more information.

We have some handy information about premium rate charges at https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Special-Charges-Code-of-Practice/...

This guide shows how you can be signed up to premium SMS unwittingly and how the PSA can advise further: https://www.moneysavingexpert.com/phones/stop-spam-texts#premium

Message 3 of 11
by: jaymailsays
on: 13/08/2019 | 14:30

@juliapes That page will not prevent payforit services as they are not reverse charge texts or calls. They are online subscriptions, confirmed by receipt SMS in most cases.

 

Payforit is facilitated by O2/giffgaff who deduct payment from your credit balance.

Get a free giffgaff Sim
Message 4 of 11
by: juliapes
on: 13/08/2019 | 15:08
Thank you for clarifications.
Message 5 of 11
by: davidvarley
on: 13/08/2019 | 15:09
Yes when I came back to giffgaff that's the first thing I did.
That option was not available when I left glad they have added that option.
Message 6 of 11
by: tradertall
on: 13/08/2019 | 15:31
thanks for all the info
Get a free giffgaff Sim
Message 7 of 11
by: sloz
on: 13/08/2019 | 15:33
@juliapes
Did you receive a text from 30090007 (or similar 8 digit number)
Confirming a payment from payforit?

Look on your phones blocked list,
And remove any 5 digit numbers or 8 digit numbers starting 3009
Get a free giffgaff Sim
Message 8 of 11
by: muggles708
on: 13/08/2019 | 16:13

@juliapes 

 

The information the agent has given you is, quite simply, incorrect. As has been pointed out by @sloz  and @jaymailsays GiffGaff currently offer no protection from Payforit scams of the type you encountered. 

 

It is to be regretted that agents continue to unknowingly mislead members in this way. There is clearly a need for better training here!

 

A bar on premium texts does not stop these charges, as the charges ARE NOT PREMIUM TEXTS. The charges are applied DIRECTLY to your airtime credit balance. The texts are merely to inform you of the charges. Even if you stopped the texts, you wouldn't stop the charges - but you WOULD stop yourself from receiving the information you need in order to stop them. Not a good idea!!

 

I would suggest writing back to the agenta sking for confirmation that this bar does stop Payforit charges (as you have been told that it doesn't). If you receive confirmation,  please post it here.

 

When you access the internet using mobile data, you are able to use a system called "Payforit". Payforit allows you to sign up for services, charged to you airtime credit. GiffGaff provide your number to the merchant via Payforit and allows them to charge your airtime credit. This doesn't, of course, happen when you access the same sites using a WiFi connection. GiffGaff then allow these "Trusted Parters" to make charges to your account without any evidence that you have consented to the charges. The system which does this is called 'Payforit'. The mobile networks receive a substantial fee for facilitating these charges.

 

The main problem with Payforit is that consumers aren't aware of the additional fraud risk when using mobile data to access the internet. Just clicking the wrong link can result in your number receiving unwanted charges. And that's if the system works as described. In recent years there have been a number of scams where an "auto-subscription script" has been used to bypass the legitimate "subscribe" and "confirm" clicks.

There seems to be a lack of knowledge about Payforit extending to quite senior staff at GiffGaff. They have even sought to deny that they pass numbers (MSISDN's) to third parties, when it is there in the rules for all to see! GiffGaff are, however, well aware of the consumer harm caused by this breach of trust.

 

GiffGaff is one of the few networks not offering a "charge to bill" bar which IS effective against Payforit charges. Indeed it is offered by the underlying network(O2).

 

The degree of difficulty encountered by victims of these scams is outrageous. The best way to avoid these scams is not to keep airtime credit. There are other ways of making chargeable calls, using skype or a service like 18185. If you really need to have airtime credit then GiffGaff is probably not for you - the risk of Payforit fraud is too high! GiffGaff still represents good value for money, but too many members are seeing their airtime credit stolen because GiffGaff cooperate with these thieves.

 

 

 

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 9 of 11
Highlighted
by: muggles708
on: 13/08/2019 | 18:22

@juliapeswrote:

Thank you @sloz

Unfortunately, all these are new to me and i might be wrong.

When i texted STOP I did not receive a reply.

 

Perhaps, i should have written a subject more precisly.

 

Heres a reply I have had.

 

The website which regulates the premium rate services shows the following information: http://psauthority.org.uk/about-us/number-checker

Customer care website
IMImobile Europe Limited has not provided this information

Search result provided by
IMImobile Europe Limited

You would need to contact them in regards to a refund.

I'm sorry but we cannot refund this for you as giffgaff have not charged you, it's a third party company.

If you are unsatisfied with the outcome from the service provider, you can call the Phone-Paid Services Authority helpline on 0300 30 300 20 (Mon-Fri, 0900-1600) or online: http://psauthority.org.uk/for-consumers/making-an-enquiry/submit-an-online-enquiry

As our terms and conditions show: https://giffgaff.com/terms

3.2. You are solely responsible for evaluating the accuracy and completeness of any Content and the value and integrity of goods and services offered by third parties over the Service. We will not be a party to or in any way responsible for any transaction concerning third party goods and services, except in the case of negligence on our part.

4.14. You may be charged to receive certain premium rate text messaging services and multimedia messaging services. We will not notify you of charges for premium rate services operated by third parties.

To cancel a subscription service (services that charge a regular fee - for example £5 per week) you simply need to send a text with the words "STOP ALL" to the shortcode number.

You can choose to bar incoming premium services by following this link: https://giffgaff.com/call-services but please be advised that existing subscriptions would not be stopped and you would need to text STOP ALL.

goodybag allowances only cover calls to 01, 02, 03 landline numbers and UK mobile numbers starting with 07 (excluding special number ranges starting with 07020/07050, also excluded are: international, premium rate calls and numbers starting with 0844/0845/0870/0871) and MMS, please see https://giffgaff.com/index/pricing for more information.

We have some handy information about premium rate charges at https://community.giffgaff.com/t5/Learning-and-giffgaffer-articles/Special-Charges-Code-of-Practice/...

This guide shows how you can be signed up to premium SMS unwittingly and how the PSA can advise further: https://www.moneysavingexpert.com/phones/stop-spam-texts#premium

@juliapes 

 

I'm concerned that you didn't get a response to your STOP message.

 

According to my records, the 5 digit shortcode used by Freenet digital is 60136. It is possible, but unlikely that this has changed. As far as I know, Imimobile have no part in processing payments for Freenet Digital.

 

I suspect you have managed to find a particularly clueless GiffGaff agent and you may have been told to send STOP to the wrong number. If STOP is sent to the correct number you should get a message back saying you are unsubscribed. If you don't get this, don't assume that the charges have been stopped.

 

If you want to find out more about Payforit, I recommend reading this report commissioned by BBC Watchdog from an independent cybersecurity company. https://www.surecloud.com/sc-blog/bbc-watchdog-research-paper-payforit.

 

Amongst its observations:

"Various media outlets have reported on this issue, as well as the BBC Watchdog program investigating the problem. The consensus is that the majority of payments being used by the service have been made fraudulently without the users being aware."

It is time that GiffGaff realised that Payforit is not fit for purpose and is being used for the purposes of fraud.

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 10 of 11