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Problem with Credit Cushion Testing! Are you affected?

Started by: jaymailsays
On: 17/12/2018 | 03:20
Replies: 18
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by: jaymailsays
on: 17/12/2018 | 03:20

There seems to be a serious problem with the testing of the proposed 'Credit Cushion' concept.

 

Are you one of the testers involved ?

 

What is your experience so far?

 

Does it appear similar to the problems here:-

 

https://community.giffgaff.com/t5/Help-Support/My-number-can-t-make-receive-calls-or-send-texts-sinc...

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Message 1 of 19
by: sarahbanahnah
on: 17/12/2018 | 08:55
Hmm i doubt it
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Message 2 of 19
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by: as7861
on: 17/12/2018 | 11:22
Hi @jaymailsays

Ill also tag @roxy_r @antonlg @h_henna so they notified too Smiley Happy
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Message 4 of 19
by: antonlg
community giff-staffer

on: 18/12/2018 | 10:30
Cheers @jaymailsays for the thread and @as7861 for the heads-up.

It would be good to see if other members are experiencing any or similar issues. The case in the OP has just been escalated for investigation.

Message 5 of 19
by: jaymailsays
on: 19/12/2018 | 20:22

Hi @antonlg the problem is those affected might not visit Contribute. They seem to crop up all around the platform. A fellow member posted in the Charity thread asking for a reply.

 

@alantony1 wrote:-

 

on: 17/12/2018 | 09:38


@t_will Hi i have private messaged you without a reply .I want you to resolve the problem with those that helped Giffgaff with the credit cushion who cannot phone in or out and can't text in or out. This is a problem at your end you just can't leave people without a phone.please get in touch .Alan George

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Message 6 of 19
by: mcilwraith
on: 19/12/2018 | 20:52

i was a tester and did use it.no problems from start to finish

Message 7 of 19
by: jaymailsays
on: 19/12/2018 | 23:29

@mcilwraith I suspect that it rather depends on the operating system you are on?

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Message 8 of 19
by: jokeyboi77
on: 20/12/2018 | 06:53

I'm just surprised it took so long for the member in the OP to have their case escalated despite their issues being ongoing since June and giffgaff being aware of it, but at least it's being looked at now. 😮

Message 9 of 19
by: mcilwraith
on: 20/12/2018 | 11:10

@jaymailsays wrote:

@mcilwraith I suspect that it rather depends on the operating system you are on?

android @jaymailsays

as far as i can see the worst affected is @scottish_indy who is having a nightmare

i`m surprised he`s sticking with giffgaff

there was only one other person whose account went down but i think it was something other than the trial

Message 10 of 19