There seems to be a serious problem with the testing of the proposed 'Credit Cushion' concept.
Are you one of the testers involved ?
What is your experience so far?
Does it appear similar to the problems here:-
Someone is asking for help with it in message 86 https://community.giffgaff.com/t5/Announcements/Payback-Timings-December-2018/td-p/22734469/page/9
Hi @antonlg the problem is those affected might not visit Contribute. They seem to crop up all around the platform. A fellow member posted in the Charity thread asking for a reply.
on: 17/12/2018 | 09:38
@t_will Hi i have private messaged you without a reply .I want you to resolve the problem with those that helped Giffgaff with the credit cushion who cannot phone in or out and can't text in or out. This is a problem at your end you just can't leave people without a phone.please get in touch .Alan George
@mcilwraith I suspect that it rather depends on the operating system you are on?
as far as i can see the worst affected is @scottish_indy who is having a nightmare
i`m surprised he`s sticking with giffgaff
there was only one other person whose account went down but i think it was something other than the trial