@mcilwraith Your probably correct about the operating system i flagged up the issue on the 15/12/18 and it was sorted by mid afternoon on the 17/12/18 so it was a couple of days . What did surprise me was how dependent i am on my phone all my banking us done online all my bills are paid online the thought of having to change everything is mind boggling. Apart from that it's good.Alan
It's not yet an available feature, it's only under test by some volunteer members. So, it's not possible to tell exactly what will be offered, if anything.
If the testing is successful, there will be an announcement confirming exactly what is offered and how to opt in to it.
Cheers @jaymailsays for the thread and @as7861 for the heads-up.
It would be good to see if other members are experiencing any or similar issues. The case in the OP has just been escalated for investigation.
Mine is still not fixed.
I hoped if I left you to it for a while you might sort things out.
The replacement sim you gave me is now in the third unlocked phone I have, so as the error started when you removed me from the credit cushion, I don't see the two extra phones I've bought in addition to my original one, & the two sims my number has been switched between being the problem.
It still only receives texts & cannot receive calls & is probably out of the three month free call period, so I can't check if its still unable to make calls or send texts.
So are you going to admit its your network's problem, or would you like to send me a third sim & perhaps I can buy a fourth mobile to test it in?
@jaymailsays Hi all, as soon as the credit cushion ended i had no incoming calls and texts or out going calls and texts. The Wi-Fi was ok. The thing that upsets me is how long it took to fix.I had to get on a few people's case which wasn't right really to say your helping Giffgaff out you'd think they would jump to help.After a week my problem was resolved. One more thing i will be very reluctant to help in the future. Alan