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[RESOLVED] missing AaA category in When to Contact an Agent

Started by: endorphin
On: 14/02/2018 | 16:28
Replies: 3
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by: endorphin
on: 14/02/2018 | 16:28 edited: 14/02/2018 | 17:43

In the KB article https://community.giffgaff.com/t5/Using-giffgaff/When-to-contact-an-agent/ta-p/9114714 the subcategory for Help regarding Removal of the Adult Content Bar https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Controlling-Adult-Content/form/ is missing.

 

UPDATE: it is there but I couldn't see it!

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by: figment_uk
on: 14/02/2018 | 17:13 edited: 14/02/2018 | 17:14

@endorphin

 

It's there, under "Calls, Text & Data Issues (UK Only)"

 

Screen-Shot-2018-02-14-at-17.10.12.jpg

Screen Shot 2018-02-14 at 17.11.52.jpg

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by: as7861
on: 14/02/2018 | 17:08 edited: 14/02/2018 | 17:09

Hi @endorphin

Sorry is this under a different category ? 

Calls, texts and data > controlling adult content (in KB it says managing adult content)

Is this the one ?

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by: figment_uk
on: 14/02/2018 | 17:13 edited: 14/02/2018 | 17:14

@endorphin

 

It's there, under "Calls, Text & Data Issues (UK Only)"

 

Screen-Shot-2018-02-14-at-17.10.12.jpg

Screen Shot 2018-02-14 at 17.11.52.jpg

Join giffgaff during May 2019 for a chance to win goodies worth around £2500. Order a SIM now using the link below

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by: endorphin
on: 14/02/2018 | 17:42

Duh! I couldn't see it to save my life! Smiley Sad

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