Knowledge Base

Recent Network problem

Started by: escotb
On: 06/12/2018 | 23:47
Replies: 5

by: escotb
on: 06/12/2018 | 23:47

It would have been nice to have had a text message this morning to tell me there was a problem with the network. Both me and my partner wasted a lot of time thinking it was our phones/sims that were the problem.

Message 1 of 6
by: alanwalton14
on: 07/12/2018 | 09:31
compensation would also help. just about had enought
Message 2 of 6
by: ujo55
on: 07/12/2018 | 09:45
Unfortunately had O2 giffgaff sky tesco etc sent SMS messages to all their customers that would have required the sending of 3 million texts at a time when texts were only working intermittently.
When GG alone text their customer base it has to be spread over 3 days to avoid disruption. so sorry this would not have been viable.
It was widely covered by the news services all day.
Message 3 of 6
by: rqt
on: 07/12/2018 | 10:01

If there is a network problem that affects SMS texts (so possibly not yesterday's problem) how would you receive a text?

Message 4 of 6
by: freedmaniac
on: 07/12/2018 | 11:21




Who asked for practicality ??!!


(Seriously - well said!)

Message 5 of 6
by: tradertall
on: 07/12/2018 | 13:55
if the network is down, trying to send a text message to millions of customers might not help ?
Get a free giffgaff Sim
Message 6 of 6