Knowledge Base
Community

Recent data issue refund

Started by: eddyyoung79
On: 12/12/2018 | 08:41
Replies: 12
Reply

by: eddyyoung79
on: 12/12/2018 | 08:41

Does anyone knows the name of the charity for the choice of the refund for the recent issue of data?

Message 1 of 13
by: ujo55
on: 12/12/2018 | 09:42
Giffgaff are in discussion with 1 charity but I don't believe it will be announced until next week.
I also believe the last date of registration is to be delayed.
Message 2 of 13
by: davidevans0000
on: 12/12/2018 | 12:12 edited: 12/12/2018 | 12:13

@eddyyoung79  giffgaff is going to announce it on Monday.

Get a free giffgaff Sim
Message 4 of 13
by: hdavey17
on: 12/12/2018 | 21:24

I thought they may have announced it when we were sent the email with link to choose our option. I’m all for giving to charity and I’m sure the amount we get as a goodwill gesture is a minimum amount per person, but I’d have liked to have known in advance what charity I was choosing to donate to. 

Get a free giffgaff Sim
Message 5 of 13
by: 4quarrybank
on: 13/12/2018 | 20:26

I think it would encourage people to donate it to charity if they knew which one it was

Message 6 of 13
by: sandramoakley6
on: 15/12/2018 | 16:27

having had to spend 120 pounds on a satnav to get me home as my smartphone satnav wouldnt wouldnt work i find the level of compensation pathetic

Message 7 of 13
by: freedmaniac
on: 15/12/2018 | 17:23

@sandramoakley6

 

You were entitled to compensation for the day that you lost - about 71p at the most.

The fact that you needed to buy a satnav is hardly gg's responsibility. They do not guarantee 100% service at any time.

Message 8 of 13
by: kim_x
on: 15/12/2018 | 20:20
Also a satnav has other benefits. With the new 6 point penalty for use of a mobile while driving I would not want to risk using a mobile satnav, as you never know if you might find yourself being issued with a ticket, whether justified or not. You wouldn't be able to prove that you weren't touching the device if it came to it.

I'm sure some of the cost can also be recouped via needing to pay giffgaff for a reduced amount of data in the future, as you can now use the dedicated satnav.
Message 9 of 13
by: sandramoakley6
on: 17/12/2018 | 10:23
as a former barrister it would take less than 5 minuets to have the case thrown out of court.
Message 10 of 13