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Rogue sim card deliveries.

Started by: woodyuk
On: 06/02/2018 | 15:21
Replies: 24
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by: jaymailsays
on: 07/02/2018 | 19:31
Are welcome cheeky sims still sent out. I asked a recent recruit and they did not receive one. If that is universal then activated sims using a fake address is not the problem. Instead somebody somewhere is ordering willy nilly. Yet this can occur with any brand of sim ordered online. Also at gg towers someone transcribing no. 55 mistakes it for 33 so it becomes junk mail. Would you open a envelope with a strangers name but your address? Each envelope has a clearly marked return address. Let gg towers sort it out by one means or another.
Recently gg published a shortcode number to text your name/address to receive a sim, without disclosing your email address to them. Out of 100,000 sims ordered how many are really that dodgy?
If less than a hundred it is hardly a problem.
You can't buy a voucher easily without being captured on cctv or using a bank card.
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Message 21 of 25
by: harrrrrry
on: 07/02/2018 | 19:34

@p7dwy

 

That sounds plausible, but ebay has known about the 1p feedback abuse for years and years.

 

It could probably fix it quite easily, by not including items of less than 50p in feedback totals.

 

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Message 22 of 25
by: woodyuk
on: 08/02/2018 | 13:43

I doubt we'll ever get to the bottom of exactly what's going on with these sims and it could even be that there's more than one reason that it's happening but the complaints keep coming and of course the first thing that everybody that gets one is worried about is fraud so not the best advertising that giffgaff could have.

 

sim4.PNG

Message 23 of 25
by: ujo55
on: 08/02/2018 | 14:01
It should be possible from the information provided or which could be requested to establish the source or sources of these SIMs, retail outlet or via a MGM account, that may give some indication of what is going on and may enable appropriate action to be taken, dependent upon what is found.
Hopefully it is something GG are looking at.
I guess it happens to all PAYG providers with SIMs so widely available.
Message 24 of 25
by: jaymailsays
on: 08/02/2018 | 18:01
Click to reveal

woodyuk wrote:

I doubt we'll ever get to the bottom of exactly what's going on with these sims and it could even be that there's more than one reason that it's happening but the complaints keep coming and of course the first thing that everybody that gets one is worried about is fraud so not the best advertising that giffgaff could have.

 

sim4.PNG

@woodyuk Last November giffgaff launched a full on, full page, press advertising campaign. It said, Text JOIN to 60250 for a free SIM and get £5 credit when you top up £10.

 

It ran for the latter half of November, allowing any Tom Dick or Harriet to order to any name and any address.

 

Bored people out there with too much time on their hands may well have thought it 'fun' to maliciously and foolishly send rogue sims out.

 

Equally it must be frustrating for genuine enquirers not to have received their sims, even after reordering 3 times, as often recounted on these forums.

 

Giffgaff must take some of the blame, clearly not all. With postal and packaging costing a guestimate of up to £2 per sim order, it was a drain on marketing resources. The Adverts quickly disappeared. Not sure if the shortcode number above remains active but it was likely a poor decision in hindsight to market it. 

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Message 25 of 25