Over the last couple of weeks there have been several complaints at Twitter from members of the public who aren't giffgaff users that they've had giffgaff sims delivered through the post addressed to people they've never heard of.
The situation seems to be getting worse because there have been 3 more complaints so far today which I'll post snips of below and the lady at the bottom of the list has now received a total of 12 giffgaff sims in the last 6 days,I lot of 2,then another lot of 4,then another 6 today,all addressed to different people,none of who she's ever heard of and she had already contacted the giffgaff complaints email address before today's bunch of sims arrived
I'm at a loss to understand quite what's going on but it's definitely a bit strange,has anyone got any ideas?
The SIM envelopes have a code printed on them that giffgaff can decipher to discover the source of the orders
I also believe the agents will blacklist an address on request.
Another option is to write 'Not known' on the envelopes and put them back in the mail for return to giffgaff's fulfilment centre.
@figment_uk when the lady at the bottom of the list of tweets received the first 2 sims on 31/01 the agents told her to contact the giffgaff complaints email address which she did straight away,and her address would be removed.
Perhaps it takes a while for the system to remove the address but since then she's had another 10 sims land on her doormat.
@endorphin I think there's a bit more to it than that because as if by magic,as I was reading your reply,this popped up in my Twitter feed so that's the 4th lot so far today.
I can't work out for the life of me what's going on but it wants nipping in the bud before the terms "giffgaff" + "fraud" or "identity theft" are all over social media.I'm sure that's not what's happening but it won't stop people from mentioning it.
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