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Roll over data

Started by: suecoo66
On: 30/11/2018 | 19:00
Replies: 11
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by: suecoo66
on: 30/11/2018 | 19:00

The cost of the ultd data goodybag has increased by a huge 25% so I'm now purchasing the £15 goodybag.

I recently looked at the cost of virgin for comparison and I can get 45gb of data which roll over to the following month. The unused data is then used before the new data allowance. Yes the calls were not ultd but tbh I rarely call anyone and when I do its usually my husband who is also on Giffgaff. 

So come on Giffgaff let us roll over our unused data like you can on other networks you need to be competitive if you want to keep and recruit new customers

Message 1 of 12
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by: giffgaff_1986
on: 30/11/2018 | 21:15

@suecoo66 also id mobile does data rollover

 

and smarty does  if u dont use data you get money off  next month 

 

giffgaff does need to step up Smiley Very Happy 

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Message 3 of 12
by: k89bpa
on: 30/11/2018 | 20:25
@suecoo66

giffgaff are extremely competitive in the PAYG and 1MSO only markets, so competitive in fact that at the price points you reference they are way ahead of the competition.

You're comparing a 12MSO package to a 1MSO package or a PAYG bundle depending on your perspective, they gave totally different terms and conditions and allow for totally different economic and business plans.

The idea of rollover data has been suggested and rejected on an almost daily basis for years now, so unfortunately, if that is one of your main priorities from your network provider you may have to look elsewhere for service.

You are welcome back any time though.
Huawei P20 Pro | 9.0.0 | Data Plan: 180GB
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Message 2 of 12
by: giffgaff_1986
on: 30/11/2018 | 21:15

@suecoo66 also id mobile does data rollover

 

and smarty does  if u dont use data you get money off  next month 

 

giffgaff does need to step up Smiley Very Happy 

Get a free giffgaff Sim

Give best answer who helps and Kudos Smiley Happy
Message 3 of 12
by: garyg1690
on: 30/11/2018 | 21:45

Time we had a break from this rollover data palaver

Its all a con by big companies to get more customers

Message 4 of 12
by: suecoo66
on: 01/12/2018 | 09:32
I dont see how it's a con? There are plenty of Giffgaff customers who aren't happy about being charged an extra fiver to pay for the extra data that those who only spend a fiver are getting
Message 5 of 12
by: allan1954
on: 01/12/2018 | 10:09
@suecoo66 virgin deal is a 12 month contract, not the same as PAYG
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Message 6 of 12
by: suecoo66
on: 01/12/2018 | 11:51

Yes I am aware its a contract but I think it was a rolling contract not a 12mth contract.

Also as you purchase a month's worth of data, minutes and texts from Giffgaff technically its more like a rolling SIMO contract than traditional PAYG

I'm a fan of Giffgaff or I wouldn't have been with them for many years but that's not to say if we are not happy about something we can't point it out. 

If customers are consistently asking for data rollover it shows that it's a very popular subject. If I've paid for something why shouldn't I be able to use it? 

Message 7 of 12
by: isabel1066
on: 01/12/2018 | 12:21
@suecoo66 if you cant use all the data the first month then how are you going to be able to use the data the second month.
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Message 8 of 12
by: suecoo66
on: 01/12/2018 | 13:26
Some months I use more than others. It could roll to the next month and if it isn't used then it won't roll over again. That's what happens with Virgin. The rolled data is used 1st then the new data.
Message 9 of 12
by: ujo55
on: 01/12/2018 | 16:30 edited: 01/12/2018 | 16:32

@suecoo66
You clearly believe in this but please could you explain how you see it working in the case of giffgaff where you can change goodybag each month and choose only to have a goodybag some months not others?
Let us take as an example someone who used 5 - 6 gb per month.
Currently they would purchase a £15 each month.
If they had roll over data could they purchase a £20 goodybag every 3 - 4 months, or a £20 in month 1 and a £5 goodybag in months 2,3 & 4.
That could be quite a hit in income for giffgaff.
And how is the £25 always on goodybag treated?
If you used £15gb in month 1 how much data should you be able to roll over given it has no specific limit? 5gb, 10gb, 15gb?

Where a 12 month contract, which does not have the giffgaff flexibility, is in place I can see the argument for roll over data.

In the case of the giffgaff model I cannot see how it would work fairly, but perhaps you could help me understand how you see it working.

Message 10 of 12