The cost of the ultd data goodybag has increased by a huge 25% so I'm now purchasing the £15 goodybag.
I recently looked at the cost of virgin for comparison and I can get 45gb of data which roll over to the following month. The unused data is then used before the new data allowance. Yes the calls were not ultd but tbh I rarely call anyone and when I do its usually my husband who is also on Giffgaff.
So come on Giffgaff let us roll over our unused data like you can on other networks you need to be competitive if you want to keep and recruit new customers
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Yes I am aware its a contract but I think it was a rolling contract not a 12mth contract.
Also as you purchase a month's worth of data, minutes and texts from Giffgaff technically its more like a rolling SIMO contract than traditional PAYG
I'm a fan of Giffgaff or I wouldn't have been with them for many years but that's not to say if we are not happy about something we can't point it out.
If customers are consistently asking for data rollover it shows that it's a very popular subject. If I've paid for something why shouldn't I be able to use it?
You clearly believe in this but please could you explain how you see it working in the case of giffgaff where you can change goodybag each month and choose only to have a goodybag some months not others?
Let us take as an example someone who used 5 - 6 gb per month.
Currently they would purchase a £15 each month.
If they had roll over data could they purchase a £20 goodybag every 3 - 4 months, or a £20 in month 1 and a £5 goodybag in months 2,3 & 4.
That could be quite a hit in income for giffgaff.
And how is the £25 always on goodybag treated?
If you used £15gb in month 1 how much data should you be able to roll over given it has no specific limit? 5gb, 10gb, 15gb?
Where a 12 month contract, which does not have the giffgaff flexibility, is in place I can see the argument for roll over data.
In the case of the giffgaff model I cannot see how it would work fairly, but perhaps you could help me understand how you see it working.