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Rubbish customer service

Started by: becks2000
On: 07/01/2019 | 17:41
Replies: 14
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by: becks2000
on: 11/01/2019 | 21:59
The issue is they had the same phone in stock it should have been a straight replacement
Message 11 of 15
by: becks2000
on: 11/01/2019 | 22:01
Will never buy anything from the again stand by what I said bunch off cowboys anybody with any sense don't use giffgaff
Message 12 of 15
by: natty_noo
on: 11/01/2019 | 22:16
Actually, i agree. Whenever i've bought anything in a sale, whether it be tech or clothing, if it's faulty it's always a straight swap even if it's gone back up in price. Obviously if i wanted a refund i'd get the sale price that i'd paid for it.
Message 13 of 15
by: freedmaniac
on: 12/01/2019 | 09:47

@becks2000

 

A trader is entitled to give a refund where it would cost them more to provide a replacement.

Message 14 of 15
Highlighted
by: ujo55
on: 12/01/2019 | 10:44
I believe that there is a difference here between what the law requires and what a customer could reasonably expect.
A customer could reasonably expect the goods to be exchanged in my view, and that is my experience with goods from a range of suppliers.
So
Have giffgaff complied with the law - yes.
Have they provided a good level of customer service - no.
Message 15 of 15