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Run by you awards 2018

Started by: ijustcantdoit
On: 27/11/2018 | 15:42
Replies: 99
Reply

by: bluemoonbaz
on: 05/12/2018 | 10:38

@blackfive460 good points mate , when the original idea was put forward it was for The Giffgaff new years honours list , a member led thank you to other members at the end of the year .

I for one would like have a return to this and get away from an award as such , just a hey thanks for all your contribution. 

@amy_b_d

Message 51 of 100
by: ip633
on: 05/12/2018 | 10:40

@revjonty wrote:

Personally I would scrap them.
My reasons being:
Winners decided by staff = same old same old. Lack of trust that it's not about anything other than who you schmoose.

Winners decided by popular forum vote = awards for the clique members.

I have no solution to fix this. The rot is too well set in, and there seems little will to address the problem. The tendency seems to be to go after those that point out the problem, rather than deal with the problem.

Why not use a combination of both approaches, and have some categories chosen by the membership, with the more contentious awards being decided by staff (or possibly a panel consisting of staff and selected members). There are probably a lot of unsung heroes in this community, who may never get any recognition unless we’re prepared to broaden our perspective a little.

 

Perhaps it was a mistake to change the original name of “GAFFTAs”, so maybe as a starting point for any discussion, it would be a useful exercise to reconsider the type of categories that are up for grabs, and then finally change the name of the awards to something that’s more appropriate. If primarily it’s intended as a bit of fun, then it would be a sad reflection of the community if they were to be scrapped altogether.

Message 52 of 100
by: woodyuk
on: 05/12/2018 | 13:32

I also agree with @blackfive460 and can see no point in any further awards as all they've achieved so far is to cause ill feeling in the community and probably will again in the future no matter how they're organised.

 

As also mentioned by @blackfive460 if the community team really want to start rebuilding their now just about non existent relationship with members and regain some trust,the very first thing they should do is stop starting threads around the forum just to promptly abandon them never to be seen again.

Message 53 of 100
by: amy_b_d
handy giff-staffer

on: 05/12/2018 | 15:13 edited: 05/12/2018 | 15:18

I'm really sorry to hear that is how you are feeling about the community team not being responsive when needed.

 

I am wondering if we should run a poll to try and collect an overall feeling and desire from as many people on the community about whether the rewards is the right and good thing to do. Especially as the run by you awards are supposed to say thank you and highlight all the great things everyone has been doing, not create an ill feeling of distrust.

 

Edited to add: I think if we are all supportive of a continuous thank you approach throughout the year between friends on the community and staff to members, then we can start rebuilding that trust as well, but if you would like me to run the poll then let me know because there's about 20 or so of us discussing it here and there are lots of people elsewhere on the community who might not have seen this and might also have an opinion.  

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 54 of 100
by: ray2
on: 05/12/2018 | 15:30

Hi @amy_b_d

 

If you are going to run a poll,lets make sure that as many members as poss will see it,maybe a mention in all the forums,facebook and twitter.

 

I for one would be happy with a big shout out to all members rather than just a few,giffgaff has grown and so have the members,the awards thing seems a bit dated and not fair to the many who help  both on forums,facebook and twitter.

 

Truth be told staff are very sparse these days around the forums,but that's also old news,members have been expressing this for nearly 2 years if not longer,So maybe the question should be how can we change that?? and also make every member feel their input is worth a shout out??

 

Time for change!

Get a free giffgaff Sim
Message 55 of 100
by: ujo55
on: 05/12/2018 | 15:47 edited: 05/12/2018 | 15:48

Hi @amy_b_d
Thank you at least for your continued involvement in this thread, unfortunately it is more the exception that the rule, as has been pointed out in many threads recently.
A clasic, but no means the only example:
A member of the giffgaff staff started a thread shortly before going on maternity leave requesting view on the design of the SIM envelopes, then went on leave.
Many members gave very considered view, but since the start of the thread, no staff member has been near.
It is rather like asking a question then turning you back when someone starts to answer.

We don't want thanks or awards, we do want to be treat consideration and civility which I'm sorry, perhaps due to the reduced numbers has been sadly lacking.
If you haven't the time to listen to the reply please don't as the question.

Message 56 of 100
by: blackfive460
on: 05/12/2018 | 15:57

@amy_b_d

 

@amy_b_d wrote:

I think if we are all supportive of a continuous thank you approach throughout the year between friends on the community and staff to members, then we can start rebuilding that trust as well, but if you would like me to run the poll then let me know because there's about 20 or so of us discussing it here and there are lots of people elsewhere on the community who might not have seen this and might also have an opinion.  

Much depends on what you, and more importantly, the rest of giffgaff staff who are involved with the community, mean by this continuous thank you approach and how much time and effort you are all prepared to put into making sure that it works.

Make no mistake, if what I'm thinking of is to happen, then it will require a lot of resources to do it justice.

 

Putting it in simple terms, what I'd like to see is far more regular input here from staff which is something I and others have been banging on about for quite a while.

 

What do I mean by more regular input?

 

Well, all too often we spot something that we feel is wrong or could be improved and start a discussion about it and all too often we are left coming up with what we think are good ideas, are left talking among ourselves and even if there is staff input, if it generates further discussion and questions, these are often ignored. Equally, threads started by staff are ignored in much the same way; there's a prime example stickied on this very board.

 

As to rewards, I don't know what other's feel about this but if I get an @mention from staff which tells me that what I've posted has been noticed, or even a PM, that will do for me.

The thing is, too often I feel I'm just doing nothing more than giving my keyboard some exercise and that is hardly likely to encourage me to feel that what I'm doing is worthwhile.

 

Now, this thread was started because there were some concerns about how the Run by you awards were being handled but has now drifted off into a much wider issue.

 

I'd think that we need a new thread started by staff (perhaps you @amy_b_d?) to get a general feeling on these issues and some suggestions from the community as to how to proceed but, if you want to do that, you really need to get the whole team together and decide how 'engaged' with us you all want to be. Without that 'engagement' it's probably best to leave things alone as, to be fair, it's only a very small minority of us who are really concerned. I'd guess that for the overwhelming majority of those active here, as long as the money keeps rolling in, they're happy.

 

I must add that small minority used to be much larger but many gave up the struggle a long time ago.

 

Over to you...

Message 57 of 100
by: amy_b_d
handy giff-staffer

on: 05/12/2018 | 16:32
Hmm.. So I can carry out a poll for the community, however, I'm not too sure it would be relevant for our social channels just yet. Our biggest challenge last year was that there are two different worlds between our social community and you. It's not necessarily a bad thing, it's just there's different functions for both. On Facebook it's mostly about posts for people to interact with and we do have a small amount of people who are helping others but it's not widely known that they are giffgaff members responding. So the challenge has always been about bridging the two platforms together so if I were to do a poll I will probably have it for this community, you guys only.

Secondly, it seems to be quite clear that the main concern is just having more visible staff involvement on the forum. I know there are some who do a lot of behind the screens work and have more one to one interactions depending on the project with a variety of different members but this shows that there are some expectations that haven't been met and need to be re-established. This is, unfortunately, something that's outside of my remit because we do all work slightly differently and we all work on very different projects but I will highlight your concerns with the rest of the team and try and encourage more appearances and responses when it's needed.

As for the rewards, I will set up a poll and post it here in contribute. It will probably be tomorrow now because I'll be heading home shortly unless someone would like to help me out and run with the poll? I can then chip in tomorrow morning and I can send a couple of PMs to people who were nominated and involved last year to have their say. How does that sound?

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 58 of 100
Highlighted
by: magspider
on: 05/12/2018 | 20:12

 

@amy_b_d wrote:

I'm really sorry to hear that is how you are feeling about the community team not being responsive when needed.

 

I am wondering if we should run a poll to try and collect an overall feeling and desire from as many people on the community about whether the rewards is the right and good thing to do. Especially as the run by you awards are supposed to say thank you and highlight all the great things everyone has been doing, not create an ill feeling of distrust.

 

Edited to add: I think if we are all supportive of a continuous thank you approach throughout the year between friends on the community and staff to members, then we can start rebuilding that trust as well, but if you would like me to run the poll then let me know because there's about 20 or so of us discussing it here and there are lots of people elsewhere on the community who might not have seen this and might also have an opinion.  

 

This is such a tedious, groundhog day experience. Same old words, trotted out by the same folk every few months. Then complete disinterest.

 

We had the reskinned forum debacle, followed by a statement that more listening would happen. Then nothing.

 

We had the mass bannings, and ill feelings all round, followed by a statement that more listening would happen. Then nothing.

 

We had the follow-up dissatisfaction with the quality threshold of the forum create more ill feeling, followed by long threads about more listening. Then nothing.

 

We had a person involved in all the above discussions banned from the community for being 'too negative', then talk of more listening and rebuilding trust. Then nothing.

 

We had the 'collaborative' re-write of community guidelines as a trust building exercise, which was sullied by people (including me) being removed and prevented from taking part.

 

 

You don't become thin by telling everyone you're buying a treadmill.

 

You have to put on your trainers and actually do some running.

 

 

 

 

[ No spiders were harmed in the making of this post ]

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Message 59 of 100
by: kath72
on: 05/12/2018 | 20:24 edited: 05/12/2018 | 21:48

Well that was nicely summed up @magspider
I do always try to give people a chance, and another but what Amy is saying gave me that ground hog day feeling. I’d love to see what you’re saying become a reality @amy_b_d but even you are saying it is outwith your remit to do much about it!

All we are really looking for from staff interaction is the odd kudos for something well said, a comment in our threads, the odd pm to say this is good, and a response when we answer your questions!

Surely this isn’t too much to ask or impossible to achieve ... perhaps you could designate an hour of each shift to being in the forums just to interact with people without any other agenda!

Message 60 of 100