My circumstances kept me away from giffgaff, I needed way more data than they could provide, either as a primary or backup sim.
When the two began to align and giffgaff became a possibility, I discounted them primarily because of long standing data issues which let's be honest, took them years to resolve, which isn't exactly confidence inspiring.
I'm not gonna lie and say payback isn't part of my consideration, but it is way down the list, below allowances, cost, data speeds, signal, network reliability, attitude of the staff and how viable I think they are as a company.
I personally would like to see payback totally scrapped, I've been saying so for probably four or five years now, but have come to accept it's probably here to stay for a while yet so I might as well get used to it.
You say that Giffgaff was not for you as it did not provide what you needed.
You also say that payback was not a major consideration.
My question therefore is (and you may tell me to mind my business should you wish) - What was the main reason for being so active on forums?
I did carry out some research into GiffGaff before I joined. Therefore, I was able to sign up, set up my phone without referring to the community.
As far as I was aware in my first few months Payback was totally related to the payments for recruiting. Which seemed fair enough. The person who recruited me received some dosh to go towards their next month. Fair enough!
I was totally unaware of the income generated by community contributions. I said about this to the person who recruited me. They had no idea. I met someone else on GiffGaff last night who didn't know payback existed. By my experience - most users don't know.
In my opinion, what recruits new customers and what will keep low level users here is a decent deal. A competitive offer for PAYG or cheap (£5 level) bundles not Payback. I'm not in that category (I spend more) but the chain of recruitees that followed from me are.
However, I believe that we need this kind of suggestion @k89bpa because
What about an alternative, keep the payg rates and lower goodybags BUT raise payback eligibility to "You must have spent a minimum of £60 in the previous payback period to be eligible for payback in this period?".
That would be an alternative way of raising funds for investment in the network because all the payback hunters would absolutely use their free money to maintain their eligibility for free money and thus pay in quite willingly for the £10 and over bag.
In my opinion introducing an untargeted minimum spend restriction could have an adverse impact upon the quality of service in Help & Support etc but what about introducing a targeted minimum spend eligibility before members can receive payback for posting in certain areas like General Discussion?
Quite simply, if the NHS has provided treatment five years ago when I discovered the cure I probably wouldn't even have a mobile phone now, I certainly wouldn't still be in the UK. But they didn't, and here I am, ever more dependent on data as ever more physically restricted.
Interesting, how would that work in practice? I'm not opposed, not at all, I'm just thinking about the technical implication and whether it would be feasible in practice.
For those who stay in certain areas it'd be easy, but for floaters and those who have their threads moved, (even I pick up answers in help as a result of this), would there be a way to account for this or would it mean manually verifying each and every post?
I don’t know on average there are only 3000 members on the community at any one time what about the 1000ands who don’t come on the forum to earn ,
i was in this network over 3 years before I came on forum
what you are proposing would mean an exit for members not in the community who want the lower value goodybags so your proposal is counter productive ,
believe it or not some members choose giffgaff because they want an online service not customer service phone numbers and are happy with the network payback or not