Knowledge Base

Sims not received

Started by: keithwooldridge
On: 06/08/2016 | 17:48
Replies: 8

by: keithwooldridge
on: 06/08/2016 | 17:48

Ordered new sims on line on Saturday 30th July and still not received any sims as at 6th August, although I had confirmation on 1st August that my order was being dealth with.


The two friends I had ordered them for are now both going to another provider due to the delay.


Not a very good advert for trying to grow the community

Message 1 of 9
by: johnrooney80
on: 06/08/2016 | 17:51
That's unfortunate. Smiley Sad
They do sometimes go awry @keithwooldridge
Re-order here Http://
Message 2 of 9
by: endorphin
on: 06/08/2016 | 17:51
Hi Keith, sorry to hear this. They should arrive within 2-3 working days.

I suggest you order some now in advance of anyone needing them.
Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 3 of 9
by: tahmid_786
on: 06/08/2016 | 17:51
Hi there @keithwooldridge

Have you tried ordering from someone's personal banner?
Please KUDOS me and choose this as 'BEST ANSWER' if this has helped. Thanks
Want a 1st class sim straight at your doorstep? PM (private message) me.
Get a free giffgaff Sim
Message 4 of 9
by: johny121
on: 06/08/2016 | 17:52
Hi @keithwooldridge

SIMs are sent out first class and should take no more than 3 working days to arrive. Please double check your address details are correct under your details page here . If your details are fine then i suggest you either order some more as sometimes they might get list in the post or raise this with a giffgaff agent to investigate. A giffgaff agent can be contacted by simply following this link please be aware giffgaff agents deal with a lot of queries and can take up two 24 hours to reply to your question.

You can find when an agent has replied in the "Messages From Agents" section on your "My Giffgaff" page or you can access the page by following this link
Message 5 of 9
by: wilpatgala
on: 06/08/2016 | 17:59

Sorry to hear that. It is not too often we hear of that but when we do, well?


Sorry to lose them to another supplier.

Get a free giffgaff SIM. It includes £5 free credit, yay!
Message 6 of 9
by: jimfraegala
on: 06/08/2016 | 19:09

You are so right @keithwooldridge


Why don't you click on one of the member's banners again and see what happens, best of luck.



Get a free giffgaff Sim
Message 7 of 9
by: wearypanda
on: 06/08/2016 | 19:13

I too ordered sims on the 27th July. SIMS shipped notification on 1st August, but nothing has arrived. Seems like GiffGaff have a bit of a problem with their fulfillment partner!

Message 8 of 9
by: navvy
on: 07/08/2016 | 08:06
There's another thread about the same problem.

There was also a thread in the Service board about SIMs that were delivered but didn't work. (System problem, not damaged.)
Message 9 of 9