Okay - Full aware that Giffgaff keep their prices down by not having call centres and direct access. However, when we have issues such as the problems caused by the O2 outtage. I expect my provider to come up with solutions and keep their customer informed.
Two major issues:
1. I still have issues with failed messages and multiple messages - I do not intend to download Apps as suggested by other members (but, thank you for the advise). I expect my provider to sort this out and inform me what to do.
2. Compensation -
Simple Courtesy - Look after your customers.
Which provider exactly are you talking about ????....giffgaff because of mvno, o2 because it's their network or Erricsson for supplying their dodgy equipment ?.😅😅...and how would they text you if like yesterday texts were hit n miss ?.
Honestly not trying to sound sarcastic, just curious as to who your trying to blame or how you think giffgaff or the aforementioned can contact every single user?.
This message from @roxy_r has been posted
Hi, we will be posting soon about our plans to make it up to our members, so keep an eye on the Announcement forum. I will also make sure I post a link here so everyone is kept in the loop.