Knowledge Base
Community

Terms and Conditions giffgaff dereliction

Started by: frpc
On: 17/06/2018 | 17:36
Replies: 15
Reply

by: frpc
on: 18/06/2018 | 02:16

@nominate Which leads us neatlly back to the title of this thread

"Terms and Conditions giffgaff dereliction"

 

If we can start getting the number of days correct there, everything else might follow.

 

The problem remains that the Articles are bereft of clarity. They suggest you have up to 21 days to change your mind and return the device. We both know you have up to 28 Calendar days but it is not clear from the Article and particularly the way it is worded, implies up to 21 days for both, when it cannot.



Message 11 of 16
by: nominate
on: 18/06/2018 | 10:00 edited: 18/06/2018 | 10:08

frpc wrote:

@nominate Which leads us neatlly back to the title of this thread

"Terms and Conditions giffgaff dereliction"

 

If we can start getting the number of days correct there, everything else might follow.

 

The problem remains that the Articles are bereft of clarity. They suggest you have up to 21 days to change your mind and return the device. We both know you have up to 28 Calendar days but it is not clear from the Article and particularly the way it is worded, implies up to 21 days for both, when it cannot.

The KB articles etc do not suggest 21 days for both, they state (confirmed by gg staff) that handset buyers have 21 days to change their mind plus 14 days to return the handset, 35 days in total.

 

Click to reveal

"If the phone you've bought isn't quite what you wanted, you've got 21 days, starting on the day following receipt of the phone to change your mind and up to 14 days to return your purchase"

and


"you have 21 days, starting on the day following receipt of the phone, to change your mind.....14 days in order for giffgaff to receive the phone."

 

Previously handset buyers had 14 days to change their mind and 14 days to actually return the handset 28 days in total the minimum required by law.

 

When giffgaff increased the time allowed for a handset buyer to change their mind the KB etc was edited/rewritten but it would appear that the T&C's haven't been updated.

Message 12 of 16
by: jaymailsays
on: 18/06/2018 | 13:31 edited: 18/06/2018 | 15:19

@frpc I agree this paragraph is confusing, without mention of 14 day return period unless you click on another area. There it stipulates the return must be received by the 14th day without saying what happens if the 14th day is a Bank Holiday.

 

If not and for example during Easter and Xmas periods, you may only have 10 or 12 days not 14 days. That would be illegal

 

Is the receiving centre open on a Bank Holiday/weekend? If not the phone is returned to sender and the buyer has missed the returns deadline.

 

Quite difficult to understand.

Get a free giffgaff Sim
Message 13 of 16
by: koshka
on: 18/06/2018 | 14:47

I would expect giffgaff to update T&C's prior to updating the KB but it seems , as here, that is not always so and quite remiss of them.

Message 14 of 16
by: lordvincent
on: 21/06/2018 | 01:28 edited: 21/06/2018 | 01:39

It's very easy to write a clear returns policy based on the law, and most companies do.

 

One reason that some do not have a clearly written and lawful returns policy, is often to intentionally muddy the waters and mislead people into thinking that they may be beyond the return window when they are not.

 

 

Message 15 of 16
Highlighted
by: magspider
on: 09/08/2018 | 11:28

 

It's good that the membership are discussing this matter. It would be better if the staff chimed in, though.

 

[ No spiders were harmed in the making of this post ]

Join giffgaff, get £5 free bonus credit
Message 16 of 16