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Text scam - taking your credit without consent@

Started by: angecopestick
On: 15/07/2018 | 16:20
Replies: 3
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by: angecopestick
on: 15/07/2018 | 16:20

Received the following text earlier:

 

Thank you for subscribing to fitguru for £3.00 per week from Taptronic until you text STOP to 64055. HELP? 03302231099

 

I haven't subscribed to anything, feel really annoyed that I have been scammed and my credit has been deducted by £3.00 but even more annoyed that there is no option to block this payment before it is taken, if I was making a call that was not inclusive of my bundle I get a warning asking if I wish to proceed.

 

This should not be allowed!!!

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by: muggles708
on: 15/07/2018 | 20:41

angecopestick wrote:

Received the following text earlier:

 

Thank you for subscribing to fitguru for £3.00 per week from Taptronic until you text STOP to 64055. HELP? 03302231099

 

I haven't subscribed to anything, feel really annoyed that I have been scammed and my credit has been deducted by £3.00 but even more annoyed that there is no option to block this payment before it is taken, if I was making a call that was not inclusive of my bundle I get a warning asking if I wish to proceed.

 

This should not be allowed!!!

@angecopestick

 

Yes, Fitguru is an example of a 'Payforit' scam.  These scams are being widely reported at the moment.

 

You need to be aware that while you are connected to the internet via mobile data, your number may be passed by GiffGaff to third parties for charging purposes. The mechanism by which this happens is called 'Payforit'.  This can’t happen while you are connected by WiFi. Once the third party has your number they can make ‘Payforit’ charges to your account and, very unfairly in my opinion, it will be your job to argue for a refund!

 

In common with all the networks, GiffGaff make no effort to confirm that you have consented to these charges and refuse to help you recover your money. It’s rather like someone walking into your bank, armed with only your account number, demanding money from your account. They wouldn’t get very far with your bank, but GiffGaff just hand over the money without asking for any evidence of consent.

 

So you will need to take action yourself.

 

I have put details of how to deal with these scams on my website at http://payforitsucks.co.uk

The steps you ought to be taking are (with links to detailed instructions):

  1. Stop further charges being made
  2. Get a refund of any charges already taken
  3. Complain to the Phone-paid Services Authority
  4. Protect yourself from further 'charge to bill' scams

Unfortunately GiffGaff and all of the other networks have no incentive to bring these scams to an end, as they receive a share of the income from them.

 

Let me know if can offer any further help or advice. These scams are a disgrace to the mobile communications industry.

 

Paul

payforitsucks.co.uk

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 4 of 4
by: endorphin
on: 15/07/2018 | 17:22

Unfortunately @angecopestick it is possible for you to be steathily subscribed to a premium text service.

 

Fortunately you may be able to get your money back, see here https://community.giffgaff.com/t5/Tips-Guides/Fitguru-premium-text/m-p/21992735

Get a free giffgaff SIM/microSIM/nanoSIM with free £5 credit
Message 2 of 4
by: tazzy19
on: 15/07/2018 | 18:24

@angecopestick

Contact details for taptronic/fitguru

Customer care number: 0330 223 1099
Customer care email: support(at)taptronic.net

Call them or email them, tell them you didn't knowingly subscribe and ask to be unsubscribed and ask for a refund

Message 3 of 4
Highlighted
by: muggles708
on: 15/07/2018 | 20:41

angecopestick wrote:

Received the following text earlier:

 

Thank you for subscribing to fitguru for £3.00 per week from Taptronic until you text STOP to 64055. HELP? 03302231099

 

I haven't subscribed to anything, feel really annoyed that I have been scammed and my credit has been deducted by £3.00 but even more annoyed that there is no option to block this payment before it is taken, if I was making a call that was not inclusive of my bundle I get a warning asking if I wish to proceed.

 

This should not be allowed!!!

@angecopestick

 

Yes, Fitguru is an example of a 'Payforit' scam.  These scams are being widely reported at the moment.

 

You need to be aware that while you are connected to the internet via mobile data, your number may be passed by GiffGaff to third parties for charging purposes. The mechanism by which this happens is called 'Payforit'.  This can’t happen while you are connected by WiFi. Once the third party has your number they can make ‘Payforit’ charges to your account and, very unfairly in my opinion, it will be your job to argue for a refund!

 

In common with all the networks, GiffGaff make no effort to confirm that you have consented to these charges and refuse to help you recover your money. It’s rather like someone walking into your bank, armed with only your account number, demanding money from your account. They wouldn’t get very far with your bank, but GiffGaff just hand over the money without asking for any evidence of consent.

 

So you will need to take action yourself.

 

I have put details of how to deal with these scams on my website at http://payforitsucks.co.uk

The steps you ought to be taking are (with links to detailed instructions):

  1. Stop further charges being made
  2. Get a refund of any charges already taken
  3. Complain to the Phone-paid Services Authority
  4. Protect yourself from further 'charge to bill' scams

Unfortunately GiffGaff and all of the other networks have no incentive to bring these scams to an end, as they receive a share of the income from them.

 

Let me know if can offer any further help or advice. These scams are a disgrace to the mobile communications industry.

 

Paul

payforitsucks.co.uk

 

Been scammed by 'Payforit'? Need independent advice? Payforit Faq for GiffGaff Customers
Support GiffGaff introducing two factor Authorisation for ‘Payforit’ https://labs.giffgaff.com/idea/16712363/require-2-factor-authentication-to-sign-up-for-payforit-tex...
Message 4 of 4