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The 1p Bug???

Started by: studio_muppet
On: 27/06/2018 | 22:53
Replies: 27
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by: studio_muppet
on: 27/06/2018 | 22:53

Take a look at this post:

 

https://community.giffgaff.com/t5/Help-Support/10-Top-up-turns-into-9-99/td-p/22057816

 

I suffered this bug when I joined in 2013 and again when I rejoined in 2017.

I notice that the issue crops up on a regular basis on the help & support forums.

 

Anyone know why this issue can't be resolved once and for all?

Message 1 of 28
by: mcilwraith
on: 27/06/2018 | 23:23

aint got a clue but as you say its been a pain for ages

why not add your vote to this idea over on labs @studio_muppet

https://labs.giffgaff.com/idea/16711447/instant-fix-to-the-1p-glitch

Message 2 of 28
by: natty88
on: 28/06/2018 | 09:30

@mcilwraith nice one also voted 

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Message 4 of 28
by: sarahbanahnah
on: 28/06/2018 | 09:30
This is annoying and even I dont know how to solve it
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http://giffgaff.com/orders/affiliate/sarahbanahnah
Message 5 of 28
by: natty88
on: 28/06/2018 | 11:23

 @sarahbanahnah if using vouchers its always best using the top up line on 43430 option two to buy goody bags and follow prompts to buy from voucher that stops the 1p glitch for most hopefully helps you too

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Message 6 of 28
by: harrrrrry
on: 28/06/2018 | 11:40

@sarahbanahnah

 

Simple answer: if you're intending to use the full value of a topup to buy a goodybag, do not top up separately,

 

 

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Message 7 of 28
by: studio_muppet
on: 28/06/2018 | 13:11
It's frustrating isn't it. Makes me chuckle all the suggested work arounds when the system is obviously broke. Time for a software project giffgaff and lay down some development money. Only want GG to be awesome when it's a bit muppety at the moment.
Message 8 of 28
by: shabazmoqsud
on: 28/06/2018 | 14:19

@studio_muppet the 1p bug is annoying.

 

@mcilwraith thanks for the link to the lab idea i have voted.

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Message 9 of 28