The 1p Bug???

[#1]

Take a look at this post:

https://community.giffgaff.com/t5/Help-Support/10-Top-up-turns-into-9-99/td-p/22057816

I suffered this bug when I joined in 2013 and again when I rejoined in 2017.

I notice that the issue crops up on a regular basis on the help & support forums.

Anyone know why this issue can't be resolved once and for all?

[#2]

aint got a clue but as you say its been a pain for ages

why not add your vote to this idea over on labs @studio_muppet

https://labs.giffgaff.com/idea/16711447/instant-fix-to-the-1p-glitch

[#3]

Voted! Cheers @mcilwraith.

[#4]

@mcilwraith nice one also voted 

[#5]

This is annoying and even I dont know how to solve it

[#6]

 @sarahbanahnah if using vouchers its always best using the top up line on 43430 option two to buy goody bags and follow prompts to buy from voucher that stops the 1p glitch for most hopefully helps you too

[#7]

@sarahbanahnah

Simple answer: if you're intending to use the full value of a topup to buy a goodybag, do not top up separately,

• If you're paying with card or paypal, start at https://giffgaff.com/buy/goodybag and check that the recurring option is either on or off according to your future needs
• If you're paying with a voucher, use the 43430 service option 2 not option 1 and follow the buy goodybag prompt. More information about that at https://community.giffgaff.com/t5/Using-giffgaff/Using-the-43430-Top-up-service/ta-p/20099743

[#8]

It's frustrating isn't it. Makes me chuckle all the suggested work arounds when the system is obviously broke. Time for a software project giffgaff and lay down some development money. Only want GG to be awesome when it's a bit muppety at the moment.

[#9]

@studio_muppet the 1p bug is annoying.

@mcilwraith thanks for the link to the lab idea i have voted.

[#10]

Cheers @mcilwraith also voted