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The future of the charity nominations.

Started by: natty_noo
On: 13/12/2018 | 00:17
Replies: 50
Reply

by: ujo55
on: 10/01/2019 | 10:32
Agree with everything @ray2 has said.
I would really like to be able to donate a proportion of my payback to charity and to be able to nominate a charity of my choice.
Message 41 of 51
by: geu42
on: 10/01/2019 | 16:21

@amy_b_d wrote:

I've just read through the last couple of pages and I am really curious how this discussion goes and where the ideas can come to life. I'll let you know now, it's not really an area I'm working in but I hope that my questions could potentially spark some out of the box thinking.

 

Do you already donate your payback to Charity? If you don't, why is that? What changes will make you donate your Payback to charity?

Does payout need to be every 6 months? What if you could choose how much of your payback goes to charity? - And ultimately choose how much goes to PayPal or goes into your credit?

What if the charity of your choice is purely your choice and everyone has a unique charity they can donate to with their own payback?

Could the idea of donating to charities expand to good causes as well? - A little bit like a kick starter and you want to help your community build a hall for kids to get more active for example? 

With all due respect, not one of those questions actually addresses what the op has asked, and if people start answering them on this thread then it's going to take it completely off topic.

 

Let's not do that, let's please keep it on track.

Message 42 of 51
by: bazthebear2
on: 10/01/2019 | 16:45
Yes there is loads of small ones.
Baz The Bear
Supporting Wildlife Worldwide
Message 43 of 51
by: amy_b_d
handy giff-staffer

on: 11/01/2019 | 13:35 edited: 11/01/2019 | 13:40

@geu42 wrote:

@amy_b_d wrote:

I've just read through the last couple of pages and I am really curious how this discussion goes and where the ideas can come to life. I'll let you know now, it's not really an area I'm working in but I hope that my questions could potentially spark some out of the box thinking.

 

Do you already donate your payback to Charity? If you don't, why is that? What changes will make you donate your Payback to charity?

Does payout need to be every 6 months? What if you could choose how much of your payback goes to charity? - And ultimately choose how much goes to PayPal or goes into your credit?

What if the charity of your choice is purely your choice and everyone has a unique charity they can donate to with their own payback?

Could the idea of donating to charities expand to good causes as well? - A little bit like a kick starter and you want to help your community build a hall for kids to get more active for example? 

With all due respect, not one of those questions actually addresses what the op has asked, and if people start answering them on this thread then it's going to take it completely off topic.

 

Let's not do that, let's please keep it on track.

Hi @geu42 I am keeping the discussion on track. What was asked in the OP is if the charity nomination process needs shaking up.

 

Everyone in this thread so far has discussed lots of things. You talked about excluding big charities, but others say that even they need every penny they can get. And also, does it seem very charitable or giffgaffy to exclude a charity completely from ever receiving a donation again? Lots of members join giffgaff and if they learned that a charity they want to donate their payback to isn't possible, how is that fair to them? How is that mutual? 

 

Some have asked if the current process even works and Will popped in and said it is very manual process. (And I know this, I have done it a couple of times as well.)

 

Another member has also said "The problem is that the "worth" of any particular charity is very subjective." Reasons why members choose and nominate specific charities is usually because it means something to them.

 

So with that in mind, I asked these questions. I wanted to spark some out of the box way of thinking which certainly isn't taking the discussion off topic. Hell, I don't mind if you don't even answer those questions directly, I just want you to think that if some kind of system or tech existed and could be built, what would you want that to be? If the whole process needs changing, what else could be changed? 

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 44 of 51
by: munglespoon
on: 11/01/2019 | 13:53

@amy_b_d wrote:

@geu42 wrote:

@amy_b_d wrote:

I've just read through the last couple of pages and I am really curious how this discussion goes and where the ideas can come to life. I'll let you know now, it's not really an area I'm working in but I hope that my questions could potentially spark some out of the box thinking.

 

Do you already donate your payback to Charity? If you don't, why is that? What changes will make you donate your Payback to charity?

Does payout need to be every 6 months? What if you could choose how much of your payback goes to charity? - And ultimately choose how much goes to PayPal or goes into your credit?

What if the charity of your choice is purely your choice and everyone has a unique charity they can donate to with their own payback?

Could the idea of donating to charities expand to good causes as well? - A little bit like a kick starter and you want to help your community build a hall for kids to get more active for example? 

With all due respect, not one of those questions actually addresses what the op has asked, and if people start answering them on this thread then it's going to take it completely off topic.

 

Let's not do that, let's please keep it on track.

Hi @geu42 I am keeping the discussion on track. What was asked in the OP is if the charity nomination process needs shaking up.

 

Everyone in this thread so far has discussed lots of things. You talked about excluding big charities, but others say that even they need every penny they can get. And also, does it seem very charitable or giffgaffy to exclude a charity completely from ever receiving a donation again? Lots of members join giffgaff and if they learned that a charity they want to donate their payback to isn't possible, how is that fair to them? How is that mutual? 

 

Some have asked if the current process even works and Will popped in and said it is very manual process. (And I know this, I have done it a couple of times as well.)

 

Another member has also said "The problem is that the "worth" of any particular charity is very subjective." Reasons why members choose and nominate specific charities is usually because it means something to them.

 

So with that in mind, I asked these questions. I wanted to spark some out of the box way of thinking which certainly isn't taking the discussion off topic. Hell, I don't mind if you don't even answer those questions directly, I just want you to think that if some kind of system or tech existed and could be built, what would you want that to be? If the whole process needs changing, what else could be changed? 

@amy_b_d I think you are being needlessly aggressive in your response and that @geu42 deserves to be addressed in a less histrionic way. From what I read of the thread you have had some detailed comments and thoughts which you have completely ignored in your two submissions.

Message 45 of 51
by: amy_b_d
handy giff-staffer

on: 11/01/2019 | 14:00

@munglespoon wrote:

@amy_b_d wrote:

@geu42 wrote:

@amy_b_d wrote:

I've just read through the last couple of pages and I am really curious how this discussion goes and where the ideas can come to life. I'll let you know now, it's not really an area I'm working in but I hope that my questions could potentially spark some out of the box thinking.

 

Do you already donate your payback to Charity? If you don't, why is that? What changes will make you donate your Payback to charity?

Does payout need to be every 6 months? What if you could choose how much of your payback goes to charity? - And ultimately choose how much goes to PayPal or goes into your credit?

What if the charity of your choice is purely your choice and everyone has a unique charity they can donate to with their own payback?

Could the idea of donating to charities expand to good causes as well? - A little bit like a kick starter and you want to help your community build a hall for kids to get more active for example? 

With all due respect, not one of those questions actually addresses what the op has asked, and if people start answering them on this thread then it's going to take it completely off topic.

 

Let's not do that, let's please keep it on track.

Hi @geu42 I am keeping the discussion on track. What was asked in the OP is if the charity nomination process needs shaking up.

 

Everyone in this thread so far has discussed lots of things. You talked about excluding big charities, but others say that even they need every penny they can get. And also, does it seem very charitable or giffgaffy to exclude a charity completely from ever receiving a donation again? Lots of members join giffgaff and if they learned that a charity they want to donate their payback to isn't possible, how is that fair to them? How is that mutual? 

 

Some have asked if the current process even works and Will popped in and said it is very manual process. (And I know this, I have done it a couple of times as well.)

 

Another member has also said "The problem is that the "worth" of any particular charity is very subjective." Reasons why members choose and nominate specific charities is usually because it means something to them.

 

So with that in mind, I asked these questions. I wanted to spark some out of the box way of thinking which certainly isn't taking the discussion off topic. Hell, I don't mind if you don't even answer those questions directly, I just want you to think that if some kind of system or tech existed and could be built, what would you want that to be? If the whole process needs changing, what else could be changed? 

@amy_b_d I think you are being needlessly aggressive in your response and that @geu42 deserves to be addressed in a less histrionic way. From what I read of the thread you have had some detailed comments and thoughts which you have completely ignored in your two submissions.

I'm sorry if my post came across agressive, that wasn't the intent at all, I simply wanted to show and explain why I was thinking of the above questions and that it wasn't out of nowhere to driving the thread off topic. 

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 46 of 51
by: munglespoon
on: 11/01/2019 | 14:06

@amy_b_d wrote:

@munglespoon wrote:

@amy_b_d I think you are being needlessly aggressive in your response and that @geu42 deserves to be addressed in a less histrionic way. From what I read of the thread you have had some detailed comments and thoughts which you have completely ignored in your two submissions.

I'm sorry if my post came across agressive, that wasn't the intent at all, I simply wanted to show and explain why I was thinking of the above questions and that it wasn't out of nowhere to driving the thread off topic. 

There was a long post by Will and a long response from mugspider which go a lot further into some of the points you are making. It would be good to hear some response to these points rather than start additional questions.

Message 47 of 51
Highlighted
by: amy_b_d
handy giff-staffer

on: 11/01/2019 | 15:00 edited: 17/01/2019 | 16:43

I do apologise. I really should have addressed some of his points before going in to ask my own questions. I will do my best to answer those questions and I'll also ask for extra input from Will if needed. 

 

For now though, I'll put down some bullet points of key problems adressed in @magspider post. (And if it's ok, I'll also add context to explain why I asked those questions.)

 

.... Awareness of the process - people aren't fully aware of the rules when nominating. They nominate charities that aren't elidgable. We will always encourage them to nominate a new charity. They will have found the thread either through the community homepage or within the points statement email. Most of the time these people don't have background history about this process but what we do know is that they like that they feel like they are having a good impact on someone elses lives. 

 

... Restrictions of those charities - What I understand from his post is that it's ok to have restrictions in place because lots of other big organisations do this. He also says "There is no shame in having criteria that help guide the community towards a cause or partner(s) that sit within a defined set of needs that the company has, as well as making the community feel good about helping a cause." And I agree with him here. However perhaps the old system really does need shaking up completely. I'll explain in a little bit.

 

But if I ask, what if the charity you nominate gets your payback? Would you rather they receive a small donation or is it better that they get a bigger sum with lots of people also donating their payback to that charity?

 

... GD - although it's relevant to what magspider is talking about in reference to responsibility to mould and shape the community, I will briefly address one thing here. When we were seeding content we had a private content board and unfortunately, members of the group didn't quite share the content. Or when they did there were no responses to those threads. We thought maybe it's the type of content we were looking for and encouraged those members to look for topics themselves, it wasn't happening with a big impact we were hoping for. Admitedly at the same time, there was movement going on within the teams and that is when we were focusing more on video content.

 

... listening to members - Magspider writes "The community overwhelmingly said they'd like a long exclusion period, or better a complete bar. The community team completely ignored this and put in place a two-year bar, much lower bar than the community wanted." Unfortunately, I wasn't part of the discussion back then, but I always thought this part of the rule had always stayed the same over the years. I'd be excited to try something new here and I don't think I'm the only one who feels this way.

 

Just so you know, and I'll be honest, I don't know if I should be sharing this yet but we have someone on our Props and Loyalty team looking into how Payback currently works, and we have another member of staff doing some research around charity which sort of goes side by side with the Payback research. Both projects are extremely early days and only in the research stage so please don't get worried that things are going to change any time soon because they won't, not without you being involved in discussions and development of those ideas. And this is why I am asking those questions. They are possible solutions to problems we know exist and I wanted to see what you might think to get some insight and further research for improving or bringing to life a new way of donating to charities. 

 

... new ideas - Magspider writes "I have such an idea, a bold proposal that would completely change how the process works" and the thought of really disrupting a process that is broken is really exciting. I really do hope he shares it. In fact, this year, across the entire business we want to bring to life ideas you actually want, not things we think you want so if you haven't already, please do sign up to our Lean UX workshop next week and share your ideas with Product Owners - here. It would be a shame for you to miss it.

 

... Labs - I may have misunderstood his point about labs but would you prefer staff put their ideas into labs as well to be discussed? We have a new member of staff picking up the strategy of Labs while Prescilla is on maternity leave. Her name is Laura and she is really excited to be picking up where Pres left off. I think she will be doing a formal introduction soon as she goes into week 2 of her new role. 

 

I hope this covers his post. I've tried to be as transparent as I can but if there was something specific that has been adressed previously and I haven't mentioned it then please do let me know. 



Edited: Wanted to add an  @mention to @magspider to keep the conversation going and to let him know I've replied to his questions.  Smiley Happy

rbyawards_logo_v2.pngAt giffgaff we believe that when we all work together, we can really go places. We are the mobile network run by you.
Member Engagement Specialist

Message 48 of 51
by: shabazmoqsud
on: 13/01/2019 | 10:40

@natty_noo uve been such a good point i agree yes the big charities should be excluded infact i would go as far as to say they should not be considered at all at all the charity payback including any money giffgaff give should go to smaller local charities where the donations will make a big difference.

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Message 49 of 51
by: ujo55
on: 13/01/2019 | 12:07
@shabazmoqsud @natty_noo
I've a lot of sympathy with the idea of small charities benefiting form the giffgaff charity donation, however it does raise a number of questions as to what the grounds for exclusion should be.
This could include among others:
- Value of total donations received over previous 12 months - but at what level?
- Salary level of CEO / senior managers?
- % of cost spent on administration?
But it could be a long list of excluded charities and very difficult to administer with anomalies for sure.

And how would the broader giffgaff membership respond if their preferred charities were excluded?
Would the donations decrease as a result?

I do believe @amy_b_d has made a valuable contribution to the thread, and I don't see her post taking the discussion off topic, if it does I've not understood the original topic myself.
I do like the idea of members being able to contribute a proportion of their payback to a charity of their choice, if feasible.

But I don't believe any solution would suit everyone, and the vast majority of those who vote and maybe do donate their payback to charity will ever express their views on this forum.





Message 50 of 51