Knowledge Base

The gaff - 16th November 2018

Started by: willp789
On: 16/11/2018 | 18:00
Replies: 28

by: willp789
on: 16/11/2018 | 18:00


The gaff banner by: brulaw

"This week's gaff is a super way to find out what's happening in the community" - alex920

16th November 2018/Issue #292

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giffgaff Happenings
by bluemoonbaz

Black Friday 2018

After the new line up of phones, @lausef is back again to announce something special Smiley Wink. Black Friday has become the must-not-miss sale and giffgaff will have some special promotions for the members. These will be strictly available through the links communicated to you Smiley Happy. Keep checking your emails for deals and for further updates see the announcement thread here.


Is our SIM packaging design being mistaken for spam mail?

@prescilla_g and the giffgaff SIM packaging design team have been having a look at how our SIMs get delivered. More specifically, thinking about why some SIMs never make it to our expectant members. So, Pres has a couple of questions for the members. If you pop over here and give giffgaff some feedback, that would be wonderful.

Lab Highlights
by as7861

Making the most of Labs

  • Have you wondered what ideas are the most popular? Well, have you can view them here.
  • Do you ever wonder what ideas have been implemented? Well, have you can view them here.

Showcase of ideas within Labs (written by ijustcantdoit)

  1. Static IP for data sim disaster recovery. The idea states: Businesses often need inbound connectivity for websites, VPNs, and email servers etc, which can't be supported with the current SIM setup. How about adding an optional "Static IP Address" to the order for a "couple of quid more", or creating a "Disaster Recovery" bundle (more data and a static IP) for a premium? @greenwood_it brought this new idea to us. Although it might not be something giffgaff can roll out yet, it could be one for the future. Please give your thoughts and feedback.
  2. Offer agent support via whatsapp and facebook messenger. The idea states: "Given that many companies are doing this already, would it be practical for giffgaff to offer Agent Support via WhatsApp and Facebook Messenger?" @glaswegianeric introduced this idea to the labs. Even though giffgaff offers agent support through the website, could WhatsApp and Facebook Messenger be another route members could take to get agent support?

Tech Developments
by revilo10

Text Breach - A Reminder

Early this morning it was reported that a large datacentre holding millions of text exchanges from people all across the world. It allowed hackers to easily view real-time conversations and extract personal data from every user. Luckily the breach was detected quickly and secured. However, we should all take this as a reminder that our data is always vulnerable to attack, and we need to take steps to secure it.


Personally, I recommend securing everything. Whilst this breach only affected text chains, every little aspect of your online life is vulnerable. Start with your email accounts, and accounts on websites, as they hold banking information, work info, usernames and passwords etc. Most providers will offer some form of 2FA, or 2-factor authentication. 2FA uses something like an app on your phone, or even your phone number (for texts and calls).


Apps like Authy offer 2FA for all your major accounts such as GMail, Slack, Dropbox, Amazon, Facebook and Twitter. You simply download their app, connect all your accounts, and now whenever you log in from a new device or browser, you will be asked to enter a code generated on their app (It resets every few seconds). Other individual accountholders offer integrated services, Google's GMail has a feature where you can receive texts and/or calls with codes when you log in. Find this under your account settings.


Maybe now's the time to do a security checkup on all your devices and accounts, if you need any help or have any questions feel free to PM me!

Say Hello!
by kathleen414


Head over here and give @steffcole a helping hand.



Say hello to @annebrooke64 right here.



Welcome @seanrpayne to giffgaff here.

Photo Of The Week
by brulaw



This week's featured photo is Fantasy World by @drakanstyr who said "Why not, another Infrared shot. Is it very disturbing?". Some of the comments included: "It's rather dainty I think..." (snowman1888), "Oh yes, that gets my imagination racing" (frenchielove), "No, not disturbing. I like this one" (illneverrememberit), "Dramatic with its high contrasts, but no, not disturbing (irenahalder), "No no disturbing at all, just a little eerie with the colours produced in it" (guy_ow). "Love the dreamlike quality of the landscape compared to the dark foreboding sky" (andyslc).


Click here to see the original post. Thank you everyone, they have been great pictures as always, please keep sharing them.


Fantasy world.jpg

Thanks for reading

Previous Edition | Next Edition (23rd November 2018)

Message 1 of 29
by: brulaw
on: 16/11/2018 | 18:01 edited: 16/11/2018 | 18:04

The gaff Friday 16th Nov.png



Message 2 of 29
by: isabel1066
on: 16/11/2018 | 18:07 edited: 16/11/2018 | 18:08

nice one @brulaw and all the team for the gaff.

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Message 3 of 29
by: yvonnearmstrong
on: 16/11/2018 | 18:08





For another packed edition and well done to everyone👏


Message 4 of 29
by: timwilliams25
on: 16/11/2018 | 18:24

Photo of the week is my favourite for a while. Fantastic... But no beasts

CLICK HERE to get a free £5 credit with this giffgaff Sim order. We all like something for free!
Message 5 of 29
by: oliverspooner
on: 16/11/2018 | 18:31


Great edition! Thank you the gaff Team

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Message 6 of 29
by: annebrooke64
on: 16/11/2018 | 18:47
What a great day for all, thank you!

Anne B
Anne Brooke
Message 7 of 29
by: finlaybj
on: 16/11/2018 | 19:29
Great weekly edition from the team as always - thanks.
Message 8 of 29
by: tids
on: 16/11/2018 | 19:32

Every week the team manages to make the gaff very interesting it's a great effort 


Well done 👍 👍 👍 

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Message 9 of 29
by: sha_shah1
on: 16/11/2018 | 19:52

nice one.great work and great edition again from gaff team .Minion-Thumbs-Up.gif



Well Done

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Message 10 of 29