Knowledge Base

The main goodybag webpage needs to state that mobile calls are included in allowances

Started by: zagzig
On: 04/08/2016 | 13:12
Replies: 6

by: zagzig
on: 04/08/2016 | 13:12 edited: 04/08/2016 | 13:27

A new member has been asking whether goodybag allowances include mobile minutes, and mentioned that the info on the goodybag list doesn't state that mobiles calls are included. They assumed mobile calls aren't included, and were asking how calls to mobiles would be charged. I had a look at the goodybag list and it's true that it doesn't actually mention that mobile calls are included in the call allowance. It simply says that "minutes" or "standard calls" are included. It seems like a bit of an important omission that could be easily fixed?



Message 1 of 7
by: scottgerrity
on: 04/08/2016 | 13:16
I think it's clear they are included. It'll show the only numbers that ain't included
Message 2 of 7
by: mcilwraith
on: 04/08/2016 | 13:21


isn`t that a given.ive not had anyone ask me so far if mobile numbers were included since i joined

not that it couldn`t happen of course but i dont see ny need for a change

Message 3 of 7
by: wilpatgala
on: 04/08/2016 | 19:03

That's how I look at it too @mcilwraith no probs for me.

Get a free giffgaff SIM. It includes £5 free credit, yay!
Message 4 of 7
by: claw
on: 04/08/2016 | 19:11

Yeah I think it is clear that mobile minutes are included. It would be more odd if they weren't. 

Message 5 of 7
by: cass905
on: 04/08/2016 | 20:41
I've just had a read through it seems very clear to me
Message 6 of 7
by: scrappydez
on: 10/08/2016 | 01:42
That page you have linked too has changed recently ( for the worse imo) and could have more clarity.
The more info button has been removed but if you scroll further down the page the info you want is there.
Get your SIM delivered today by 1st Class Post, yeah boy.
Message 7 of 7