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Tidying up a few loose ends with prefixes & prices III

Started by: ian011
On: 14/11/2016 | 12:00
Replies: 12
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by: ian011
on: 14/11/2016 | 12:00 edited: 15/11/2016 | 16:04

 

Upon joining the site almost three years ago, I noticed a number of errors and omissions in the pricing details and set about listing these. Some of them have been actioned, but many have not. The oldest ones have since sunk out of sight.

 

This post attempts to re-list many of the outstanding issues in one handy place so that they can be better targetted for action. Many of the issues are literally a single a cut and paste action, or amending two or three words.

 

 

 

 

1. The details for sending text messages to five-digit shortcodes on the price list page are misleading and incorrect:

 

Sending premium texts. More info 10p to £1.50 per text
Receiving premium texts (price set by service provider). More info Up to £10 per text

 

The cost of sending a text message to a five-digit mobile shortcode consists either of one "standard rate message" or else is free-to-sender. In some cases there is a premium charge for text messages received in return, other times there are no charges.

 

Giffgaff needs to state what the "standard rate message" cost is for sending a text message to a five-digit shortcode. I assume it is 10p, but forum discussion over the last four years occasionally suggests some other rates, from 6p to 15p.

 

Suggested replacement wording:

 

Sending text messages to five-digit shortcodes. More info

Either free-to-sender or

10p per text ("one standard rate message")

Receiving premium texts (price set by service provider). More info Up to £10 per text

 

 

 

2. The price list page has an error in the cost of calls to mobile shortcodes.

 

Calls to mobile shortcodes (as advised by service provider).

Free to £5 per minute

 

Some calls are charged per call, rather than per minute.

 

Calls to five-digit shortcodes

(price as advised by the service provider)

From free to £5 per call or per minute

 

 

 

3. The price list page doesn't mention the cost of calling and texting landlines and mobile numbers allocated in Jersey, Guernsey or Isle of Man. It refers the reader to the international calls page for the costs, but that page fails to list which prefixes these costs apply to.

 

It would be a simple matter to add three entries to the price list page to cover this.

 

Calls to landline numbers in Jersey, Guernsey, Isle of Man
Click to reveal
01481, 01534, 01624.
8p per minute
Calls to mobile numbers in Jersey, Guernsey, Isle of Man
Click to reveal
074184, 074520, 074521, 074522, 074523, 074524,
074525, 074526, 074576, 075090, 075091, 075092,
075093, 075094, 075095, 075096, 075097, 07524, 07624,
077003, 077007, 077008, 077810, 077811, 077812,
077813, 077814, 077815, 077816, 077817, 077818,
077819, 077977, 077978, 077979, 078297, 078298,
078299, 078391, 078392, 078397, 078398, 079111,
079117, 079240, 079241, 079242, 079243, 079244,
079246, 079247, 079248, 079249, 079370, 079371,
079372, 079373, 079374, 079375, 079376, 079377,
079378, 079379.
16p per minute
Text messages to numbers in Jersey, Guernsey, Isle of Man
Click to reveal
01481, 01534, 01624
074184, 074520, 074521, 074522, 074523, 074524,
074525, 074526, 074576, 075090, 075091, 075092,
075093, 075094, 075095, 075096, 075097, 07524, 07624,
077003, 077007, 077008, 077810, 077811, 077812,
077813, 077814, 077815, 077816, 077817, 077818,
077819, 077977, 077978, 077979, 078297, 078298,
078299, 078391, 078392, 078397, 078398, 079111,
079117, 079240, 079241, 079242, 079243, 079244,
079246, 079247, 079248, 079249, 079370, 079371,
079372, 079373, 079374, 079375, 079376, 079377,
079378, 079379.
8p per text

 

 

 

4. The price list page fails to clarify which prefixes qualify as "landlines" and as "mobiles".

 

Calls, texts and call forwarding to giffgaff numbers Free
Calls to other UK mobiles, landlines and calls forwarding 15p per minute
Texts to other UK mobiles and landlines

5p per text

 

Clarity can be improved by adding information (and see further below for suggested changed order of entries).

 

Calls to standard UK landline numbers starting 01, 02, 03 15p per minute
Calls to giffgaff mobile numbers Free
Calls to standard UK mobile numbers starting 071–075 and 077–079 15p per minute
Call forwarding, text messages and video calls to giffgaff numbers Free
Call forwarding to standard UK landlines and mobiles 15p per minute
Text messages to standard UK landlines and mobiles 5p per text

 

 

 

5. On the price list page, the order of entries in the first table seems completely random, making it hard to read.

 

I suggest splitting this table into two smaller tables and changing to a more logical order.

 

The first will list call costs.

 

The second will list text, internet, MMS, video calls, call forwarding and voicemail costs.

 

The final table will remain as it is now, listing "other numbers".

 

 

The overall effect would look something like this:

 

Calls

Calls to standard UK landline numbers starting 01, 02, 03 15p per minute
Calls to landline numbers in Jersey, Guernsey, Isle of Man
Click to reveal
01481, 01534, 01624.
For details, click here
8p per minute
Calls to giffgaff mobile numbers Free
Calls to standard UK mobile numbers starting 071075 and 077079 15p per minute
Calls to mobile numbers in Jersey, Guernsey, Isle of Man
Click to reveal
074184, 074520, 074521, 074522, 074523, 074524,
074525, 074526, 074576, 075090, 075091, 075092,
075093, 075094, 075095, 075096, 075097, 07524, 07624,
077003, 077007, 077008, 077810, 077811, 077812,
077813, 077814, 077815, 077816, 077817, 077818,
077819, 077977, 077978, 077979, 078297, 078298,
078299, 078391, 078392, 078397, 078398, 079111,
079117, 079240, 079241, 079242, 079243, 079244,
079246, 079247, 079248, 079249, 079370, 079371,
079372, 079373, 079374, 079375, 079376, 079377,
079378, 079379.
For details, click here
16p per minute
Calls to non-mobile 07 numbers
Click to reveal
074060, 074061, 074062, 074063, 074064, 074065,
074066, 074067, 074068, 074069, 074171, 074172,
074176, 074177, 074179, 074181, 074182, 074185,
074186, 074188, 074390, 074391, 074409, 074410,
074411, 074412, 074414, 074415, 074417, 074418,
074419, 074515, 074516, 074517, 074572, 074574,
074577, 074578, 074579, 074580, 074581, 074582,
074583, 074584, 074588, 074653, 074655, 075200,
075201, 075203, 075204, 075205, 075207, 075208,
075209, 075370, 075373, 075375, 075376, 075377,
075378, 075379, 075590, 075591, 075592, 075593,
075595, 075597, 075598, 075599, 075710, 075718,
075890, 075891, 075892, 075893, 075898, 075899,
077000, 077001, 077442, 077443, 077444, 077445,
077446, 077447, 077448, 077449, 077530, 077552,
077553, 077554, 077555, 078220, 078221, 078222,
078224, 078225, 078226, 078227, 078229, 078644,
078722, 078727, 078730, 078744, 078745, 078922,
078925, 078930, 078931, 078933, 078938, 078939,
079110, 079112, 079118, 079245, 079780, 079781,
079782, 079783, 079784, 079785, 079786, 079787,
079789.
For details, click here
20p per minute
20p per text
Calls to personal numbers starting 070 50p per minute
Calls to freephone numbers starting 080 Free
Access Charge for calls to numbers starting 084, 087, 090, 091, 098, 118

The organisation being called must declare their Service Charge
wherever their number is advertised.
25p per minute Access Charge,
plus Service Charge

Calls to five-digit shortcodes

(price as advised by the service provider)

From free to £5 per call or per minute

 

 

Call forwarding, text messages, video calls, MMS, internet, voicemail

Call forwarding, text messages and video calls to giffgaff numbers Free
Call forwarding to standard UK mobiles and landlines 15p per minute
Text messages to standard UK mobiles and landlines 5p per text
Text messages to numbers in Jersey, Guernsey, Isle of Man
Click to reveal
01481, 01534, 01624
074184, 074520, 074521, 074522, 074523, 074524,
074525, 074526, 074576, 075090, 075091, 075092,
075093, 075094, 075095, 075096, 075097, 07524, 07624,
077003, 077007, 077008, 077810, 077811, 077812,
077813, 077814, 077815, 077816, 077817, 077818,
077819, 077977, 077978, 077979, 078297, 078298,
078299, 078391, 078392, 078397, 078398, 079111,
079117, 079240, 079241, 079242, 079243, 079244,
079246, 079247, 079248, 079249, 079370, 079371,
079372, 079373, 079374, 079375, 079376, 079377,
079378, 079379.
For details, click here
8p per text
Sending text messages to five-digit shortcodes. More info

Either free-to-sender or

10p per text (one standard rate message)

Receiving premium texts (price set by service provider). More info Up to £10 per text
Facebook text update Free
Video calls to other mobiles 50p per minute
Picture messages (MMS) to giffgaff and other mobiles (max 300KB) 16p per MMS
Mobile Internet 5p per MB
Voice mail (443) 8p per call

 

 

Other UK Numbers

Freephone numbers starting 0500 Free
Corporate numbers starting 055 20p per minute
VoIP numbers starting 056 8p per minute
Pager numbers starting 076 40p per minute
Police non-emergency number (101) 15p per call
Power Cuts and Blackouts Line (105) Free
NHS non-emergency number (111) Free
Emergency Call (112 or 999) Free
Support helplines starting 116 Free
Speaking clock (123) 15p per call

 

 

 

6. The Special Charges Code of Practice page was updated on 2 February 2015 to add five new entries to the "non-mobile numbers" list.

 

They are: 074414, 075200, 075201, 075378, 075379

 

The "non-mobile numbers" PDF file is now out of date.

 

I originally suggested this update almost two years ago, along with these other suggestions...

 

- Arrange the list of numbers in the "non-mobile numbers" PDF into a three column layout like that already used in the premium rate numbers price list PDF.

 

- Ensure the prefixes are arranged in numerical order.

 

- Amend the PDF version number and update the publication date.

 

 

The "non-mobile numbers" list on the price list page was updated in March 2015, but the list was then not in sync with the one found on the Special Charges Code of Practice page.

 

Special Charges Code of Practice page (as of 3 March 2015):

Click to reveal

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.

The five items underlined above (074414, 075200, 075201, 075378, 075379) were added to the Special Charges Code of Practice page on 2 February 2015.

 

Price List page (as of 3 March 2015):

Click to reveal
074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074580, 074581, 074582, 074583, 074584, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.

It appears that sometime in the few days prior to 3 March 2015:

  • 075200, 075201, 075378, 075379 were added to the list on the price list page
  • 074414 was not added to the list on the price list page
  • 074588, 075599 were removed from the list on the price list page.

 

- A further update, over a year ago, removed the 074580 and 074581 prefixes from the list.

 

- At some point, 074414 was added to the price list page.

 

- At some point, 074588 was re-added to the price list page.

 

- At some point, 074589 was removed from the Special Charges Code of Practice page.

 

With various un-announced changes being made, I have little confidence that the current list is completely correct.

 

The current list on both pages is

 

074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074409, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077000, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078722, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079782, 079783, 079784, 079785, 079786, 079787, 079789.

 

With various changes over time, the current version would now be something like 1.4 or more.

 

 

 

7. giffgaff charges calls and texts to Jersey, Guernsey and Isle of Man numbers at a different rate to that charged for calls and texts to mainland landline and mobile numbers.

 

Ofcom requires a clear declaration of this, and a list of which prefixes this applies to. Some initial research suggests the list should contain these prefixes:

 

landline: 01481, 01534, 01624

 

mobile: 074184, 074520, 074521, 074522, 074523, 074524, 074525, 074526, 074576, 075090, 075091, 075092, 075093, 075094, 075095, 075096, 075097, 07524, 07624, 077003, 077007, 077008, 077810, 077811, 077812, 077813, 077814, 077815, 077816, 077817, 077818, 077819, 077977, 077978, 077979, 078297, 078298, 078299, 078391, 078392, 078397, 078398, 079111, 079117, 079240, 079241, 079242, 079243, 079244, 079246, 079247, 079248, 079249, 079370, 079371, 079372, 079373, 079374, 079375, 079376, 079377, 079378, 079379.

 

Modelled on the existing PDF list of "non-mobile" prefixes, please create a new PDF file listing the prefixes for Jersey, Guernsey and Isle of Man numbers. These are currently charged at 8p per minute to landlines, 16p per minute to mobiles, 8p per text and 24p per MMS. Whether this is a single list or is arranged as three separate columns, one for each location, is up to you.

 

Arrange the list of prefixes into a three column layout, similar to that used in the premium rate numbers price list, so that it occupies a lesser number of pages.

 

Ensure the prefixes within the list(s) are in numerical order.

 

Add a version number and publication date.

 

 

 

8. The latest published version of the "non-mobile numbers" PDF list (dated 26 November 2013) can be found here. It lists various 07 prefixes which are used by a variety of dial-through and automated services and which do not count towards goodybag allowances. These calls are charged at 20p per minute.

 

There are many forum posts mentioning the fact that there are a number of similar services using 01 and 02 landline numbers. These are supposedly charged at 8p per minute and, likewise, do not count towards goodybag allowances. There is no mention of these in giffgaff price lists or elsewhere.

 

Please create a PDF list of these "non-landline" prefixes.

 

For clarity, please also arrange the list of prefixes into a three column layout like that used in the premium rate numbers PDF list.

 

 

 

9. The goodybags page fails to clarify which prefixes (01, 02, 03, 071-075, 077-079) are included within the allowance. It also fails to mention significant exclusions such as landline and mobile numbers allocated in CI and IoM, nor does it detail the actual prefixes. Ofcom requires the call costs for 070 numbers, the Access Charge for calls to 084, 087, 09 and 118 numbers and the cost of "one standard rate message" when sent to a five-digit shortcode to be mentioned on the same page and with equal prominence as the details for inclusive deals. These details are also missing.

 

It is no surprise to me that the number of Help and Support questions about what is included in allowances have gone up around six-fold since the new page design went live without this information included. It is also no surprise that many of those attempting to answer those questions have no idea what the real answer is.

 

 

 

10. The price list page mentions the cost of video calls to "other mobiles" but does not mention the cost of video calls to giffgaff mobiles.

 

 

 

11. To avoid confusion with the cost of making international calls from the UK, can I suggest splitting the roaming costs out to a new page at http://giffgaff.com/roaming

 

This will give more room to properly explain the various deals. Currently the international and roaming calls page looks incredibly cluttered.

 

 

 

 

Related articles:

List of fixes for prefixes and prices

Tracking ongoing issues with prefixes and prices

Tidying up a few loose ends with prefixes & prices

Tidying up a few loose ends with prefixes & prices II

Tidying up a few loose ends with prefixes & prices III

 

Message 1 of 13
by: navvy
on: 14/11/2016 | 13:43

Hi @ian011

 

The subject line is too long for anyone to see the III that indicates which is the latest version.  I nearly reported it as a duplicate, until I looked at the last message on the old thread.  Perhaps you should ask an educator to lock the old version?

Message 2 of 13
by: bluemoonbaz
on: 14/11/2016 | 15:17
Top work @ian011
And thanks for the pm
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Message 3 of 13
by: blackfive460
on: 14/11/2016 | 22:22

@ian011

 

I've said it before and I don't mind repeating that I really have to admire your persistence on this.

 

When someone has gone to the trouble of providing the correct info, it must be galling that giffgaff seem unwilling to spend a few minutes making use of it.

Message 4 of 13
by: islasdad
on: 14/11/2016 | 23:25

WOW Excellent work @ian011 1 kudo hardly seems enough, so have a free HUG on me mate.

 

Why is there not an @educator username that goes to whoever happens to be 'on shift' at time of posting?

 

Is that username worth putting in place for general alert purposes? Is it worthy of a new 'labs' idea?

lets all be nice eh?
Get a free giffgaff Sim
Message 5 of 13
by: navvy
on: 15/11/2016 | 00:07

islasdad wrote:

 

Why is there not an @educator username that goes to whoever happens to be 'on shift' at time of posting?

 

Is that username worth putting in place for general alert purposes? Is it worthy of a new 'labs' idea?

 

@islasdad

 

That function is dealt with by the Report Content button, which goes to any Educator who happens to be on duty.  No need for a Labs idea as it's already been implemented.

Message 6 of 13
by: islasdad
on: 15/11/2016 | 00:13

@navvy

 

DOH

 

me stupid, me not think.

 

thinking hurts my brain cell...

lets all be nice eh?
Get a free giffgaff Sim
Message 7 of 13
by: navvy
on: 15/11/2016 | 00:21

Ian has explained to me in a PM that he doesn't want the old thread locked as that would prevent him editing the OP to add links or to update it.

Message 8 of 13
by: ian011
on: 05/04/2017 | 11:28 edited: 05/04/2017 | 11:34

Re: item 6 on the above list...

 

Some time between 23 November 2016 and 3 April 2017 (exact date unknown, and no announcement has been seen) the following prefixes were no longer classed as "non-mobile" numbers by giffgaff and became inclusive in goodybag allowances:

 

074409, 077000, 078722, 079782, 079783.

 

The full list of non-inclusive "non-mobile" numbers is now... 074060, 074061, 074062, 074063, 074064, 074065, 074066, 074067, 074068, 074069, 074171, 074172, 074176, 074177, 074179, 074181, 074182, 074185, 074186, 074188, 074390, 074391, 074410, 074411, 074412, 074414, 074415, 074417, 074418, 074419, 074515, 074516, 074517, 074572, 074574, 074577, 074578, 074579, 074582, 074583, 074584, 074588, 074653, 074655, 075200, 075201, 075203, 075204, 075205, 075207, 075208, 075209, 075370, 075373, 075375, 075376, 075377, 075378, 075379, 075590, 075591, 075592, 075593, 075595, 075597, 075598, 075599, 075710, 075718, 075890, 075891, 075892, 075893, 075898, 075899, 077001, 077442, 077443, 077444, 077445, 077446, 077447, 077448, 077449, 077530, 077552, 077553, 077554, 077555, 078220, 078221, 078222, 078224, 078225, 078226, 078227, 078229, 078644, 078727, 078730, 078744, 078745, 078922, 078925, 078930, 078931, 078933, 078938, 078939, 079110, 079112, 079118, 079245, 079780, 079781, 079784, 079785, 079786, 079787, 079789.

 

Additionally, in the 07 range, mobile numbers allocated in Jersey, Guernsey and Isle of Man are also non-inclusive (see separate list), as are premium rate numbers starting 070 (personal numbers) and 076 (pagers).

 

Message 9 of 13
by: ian011
on: 19/05/2017 | 12:30

On 16 May 2017, the 075378 and 075379 prefixes were removed from the list of non-mobile numbers and became inclusive in goodybag allowances.

 

Again, there appears to have been no official announcement about this change.

 

Message 10 of 13